㈠ 模擬情景：客戶投訴同事態度不好，我該怎麼與客戶溝通 有對話出來
除了道歉安撫還能咋滴，客戶是上帝，但上帝不跟你天天呆在一起啊，切記不要為了客戶當面數落同事。除非你是他上司
㈡ 請問誰有呼叫中心投訴處理的話術，有情景對話更好！謝謝！
其實呼叫中心最大的弊病就是不能放棄，真正大型的呼叫中心不在於如何應付客人，內而是要學會選擇，如容果是公司的問題就要拿出誠意，口頭承諾等於沒說。開放式詢問：鼓勵客戶自由的回答，讓客戶自己說明。限制式詢問：把客戶的回答限制於是與否，或在你提供的答案中選擇。
㈢ 如何解決餐廳客戶投訴問題英文三分鍾對話的
關於上錯菜的投拆(complains about the wrong order)
G: Waiter. This isn』t what I
ordered!
侍應生。這不是我點的菜！
W: I』m very sorry, sir. What was your
order?
真對不起，先生。您點的是什麽？
G: I ordered a Shrimp Curry, not Beef
Curry.
我點的是咖哩鮮蝦，不是咖哩牛肉！
W: I see, sir. I』ll bring you some at
once.
我明白了，先生。馬上給您送來。
W: Your curry, sir. I』m very sorry for the
mistake.
您的咖哩，先生。抱歉弄錯了。
G: Yes, please be more careful in the
future!
嗯，今後可要當心點！
W: I will, sire. I hope you enjoy your
meal.
我會的，先生。請慢用。
關於上菜過慢的抱怨(complains about a late order)
G:
Waiter. I ordered my meal at least thirty minutes ago and it still hasn』t
come.
Why is it taking so long?
侍應生，我至少在三十分鍾前點的菜，到現在還沒來。為什麽要這麽久？
W: I』m
very sorry, sir. I』ll check your order with the
Chef.
真對不起，先生。我會和主廚核對您點的菜。
G: Please do any hurry up! I』ve got an
appointment in fifteen minutes.
請快一點！十五分鍾後我有個約會。
W: Just a moment,
please
請稍等。
(brings order上菜)
W: Your meal, sir. We』re very sorry for
the delay. Please enjoy your lunch.
先生，您的菜。抱歉耽擱了。請享用您的午餐。
沉著應對
1.
當你聽不懂客人的意思時: 對不起,我不明白,讓我找我們領班/經理幫您的忙
I』m sorry .I
don』t understand .May I ask the captain /Manager to help you .
2.
當你不明白客人的意思時: 對不起,我不明白,您可以讓我看看嗎
I』m sorry .i don』t understand ,Will you please
show me that.
3. 當客人提出的要求,你不能答允時,說:非常抱歉,我們不允許這樣做的
I』m terribly sorry .we
are not permitted to do this.
4. 在婉拒客人的要求時,說: 恐怕不行,很遺憾
I』m afraid not
,unfortunately.
5. 當客人向你致謝時,說: 很高興為您服務,或請別客氣/很樂意效勞
My pleasure ./You are
welcome/Glad to be of service
6. 能答應客人的要求時.可迅速答應時: 當然可以先生/太太 我馬上拿來先生/太太
立刻辦
Certainly, sir/madam. I』ll go and get it right away, sir/madam Yes
sir/madam.
7. 不能答應客人的要求致歉時: 非常抱歉.恐怕我們沒有
I』m sorry .we don』t
have…..
用電話詢問遺失物件時的英語會話
G:Is that the Coffee Shop?
請問是咖啡廳嗎？
W:Yes,
it is. May I help you?
是的，需要我效勞嗎？
G:Yes. I had breakfast in your
restaurant this morning and left my glasses there. Have your found
them?
我今天早上在貴餐廳用餐時把眼鏡遺落在那邊。您們有沒看到？
W:May I have your name,
please?
請問您貴姓？
G:Yes, it』s Talbot.
我姓台伯。
W:Could you describe
them, please?
請描述那副眼鏡的外形好嗎？
G:Yes, they are a pair of brown ladies horn
rimmed glasses with blur tinted lenses.
好的，那是一副色角質鏡框女用眼鏡，藍色鏡片。
W:Could
you hold the line, please? I』ll check for you.
請不要掛斷好嗎？我查查看。
W:I』m very
sorry to have kept you waiting. We have found your glasses,
ma』am.
勞您久等了。我們找到您的眼鏡了，太太。
G:Wonderful. I』ll come to pick it
up.
太好了，我會過來取回。
W:Could you come to the Cashier』s Desk at the
entrance?
請到入口處的出納台拿好嗎？
G:Fine. Thank you very
much.
好的。謝謝您。
W:You』re welcome,
ma』am.
不客氣。
請客人稍候時的英語會話
Dialogue: W = Waiter 服務生G = Guest
客人
W: Good evening, sir. Welcome to Lichang Seafood Restaurant.
先生，晚上好，歡迎光臨黎昌海鮮大酒樓。
G: Good evening. 早。
W: How many persons,
please?請問有幾位？
G: A table for three, please. 三位。
W: I』m afraid all our
tables are taken, sir. Would you mind to wait a while?
先生，恐怕所有的位子都坐滿了。您介意等到有空位嗎？
G: Well, how long will it take？ 要等多久？
W: I』m not
sure. But we』ll get a table ready as fast as we can. 我不確定。但我們會盡快幫您把位子准備好。
G:
OK, then I』ll wait. 好吧，我等一會兒。
W: May I have your name, please? 請問貴姓？
G:
Yes, It『s Anderson. 安德生。
W: Mr. Anderson. Thank you. Could you take a seat
over there and I will call you when the table is ready.
謝謝您，安德生先生。要不要到那邊坐，有空位時我再叫您。
G: Fine. Please don』t forget! 好的。請別忘了！
W: I
won』t, sir. (a table becomes vacant) 先生，不會的。（有一張空桌時）
W: We have a table for
you now, Mr. Anderson. This way, please. 先生，現在有位子了。這邊請。謝謝您的等候。
G: That』s ok.
沒關系。
㈣ 求一篇餐廳中處理顧客投訴的情景對話英語
客人:
Hey, waiter, come here.
嘿，服務員，過來。
服務員:
What is the matter,sir?
怎麼了，先生？
客人:
I have a complaint. Please ask your manager here.
我要投訴，找你們經理來。
服務員:
Sir, is there anything
unsatisfying?
先生，有什麼地方不滿意嗎？
客人:
Look at the
soup, there is a fly floating over it.
看這湯，上面漂著一隻蒼蠅。
服務員:
That is impossible, I have
checked it carefully.
不可能啊，我仔細檢查過了呀。
客人:
Anyway,
I want to see your manager.
不管怎樣，我要見你們經理。
服務員:
OK, I go to find our manager.
好，我去找經理。
客人:
I need you give me a reasonable explanation.
我需要你們給我個合理的解釋。
服務員:
We will, please wait a moment.
會的，請稍等。
㈤ 有一個客人來用餐,後接到投訴,的情景對話
Guests:Waiter!
Waiter: What's wrong,madam?
G: Somethings wrong? I ordered the meal. But I'm waiting here for 20 minutes.
W: Sorry madam. We are bit short of hands now. Your meal will get there right now.
G: That's will be ok.
㈥ 如何處理顧客的投訴 英語對話
How to deal with customers' complaint?
㈦ 針對客戶投訴原因,任意編寫一段客戶與坐席代表之間的對話,並分析原因
客戶：我要找你們領導，讓你們領導來接電話
座席：先生，您好，請問有什專么問題可以幫到您的屬嗎？
客戶：讓你們領導來接電話
座席：先生，請您先跟我說說您需要解決的問題好嗎？
客戶：你解決不了，叫你們領導來，不然我投訴你
分析：客戶不相信座席，不願再說出問題，要直接找領導；座席不知道客戶問題，無法幫客戶解決，就算反饋給上級，也不會有結果，還是會回到這個問題上糾纏
㈧ 處理酒店投訴英語情景對話及語句都有哪些
想要處理的酒店投訴英語情景對話及語句如下：
.
I'm sorry to hear that, madam.
聽到這件事我們真是很抱歉。
2. I'm sorry，it's the policy of our hotel. I hope you will understand.
對不起，我們店也有這個規定，希望您能理解。
3. I'm terribly sorry, madam. I'll attend to it at once.
非常抱歉，女士，我馬上就去處理。
4. Mr. Smith, we are sorry to have kept you waiting.
史密斯先生，實在對不起，讓您久等了。
5. I'm awfully sorry for that. I'll speak to the manager and he'll see to it right away.
實在對不起。我會報告給經理，他會馬上處理的。
6. Sorry, sir. I have advise you not to do so. It's against our regulations.
對不起，先生，去勸您別這樣做，這違反我們的規定。
7. I'm sorry to hear that. We do apologize for the inconvenience. I'll have the shower fixed, the tub cleaned, the floor dried and toilet items sent to your room immediately.
我很抱歉給你造成的不便。我會找人把淋浴修好的，把浴盆擦乾凈，地板擦乾，並盡快把浴室備品給您送到房間。
㈨ 求幫忙寫一篇英語情景對話 關於東西有質量問題的一個投訴電話 時長3分鍾的 高分懸賞啊
Excuse me, I have some problems,can you help me?
With pieasure and what is you problme?
I bought the watch two days ago ,however, it does not work.
Does it break up or lose the power ?
It is impossible.can you repair it?I need it for my test.
Ok,we will try our best to repair it.
Thanks a lot.
好像有點短，你自己在擴充一回下吧答