㈠ 模拟情景：客户投诉同事态度不好，我该怎么与客户沟通 有对话出来
除了道歉安抚还能咋滴，客户是上帝，但上帝不跟你天天呆在一起啊，切记不要为了客户当面数落同事。除非你是他上司
㈡ 请问谁有呼叫中心投诉处理的话术，有情景对话更好！谢谢！
其实呼叫中心最大的弊病就是不能放弃，真正大型的呼叫中心不在于如何应付客人，内而是要学会选择，如容果是公司的问题就要拿出诚意，口头承诺等于没说。开放式询问：鼓励客户自由的回答，让客户自己说明。限制式询问：把客户的回答限制于是与否，或在你提供的答案中选择。
㈢ 如何解决餐厅客户投诉问题英文三分钟对话的
关於上错菜的投拆(complains about the wrong order)
G: Waiter. This isn’t what I
ordered!
侍应生。这不是我点的菜！
W: I’m very sorry, sir. What was your
order?
真对不起，先生。您点的是什麽？
G: I ordered a Shrimp Curry, not Beef
Curry.
我点的是咖哩鲜虾，不是咖哩牛肉！
W: I see, sir. I’ll bring you some at
once.
我明白了，先生。马上给您送来。
W: Your curry, sir. I’m very sorry for the
mistake.
您的咖哩，先生。抱歉弄错了。
G: Yes, please be more careful in the
future!
嗯，今後可要当心点！
W: I will, sire. I hope you enjoy your
meal.
我会的，先生。请慢用。
关於上菜过慢的抱怨(complains about a late order)
G:
Waiter. I ordered my meal at least thirty minutes ago and it still hasn’t
come.
Why is it taking so long?
侍应生，我至少在三十分钟前点的菜，到现在还没来。为什麽要这麽久？
W: I’m
very sorry, sir. I’ll check your order with the
Chef.
真对不起，先生。我会和主厨核对您点的菜。
G: Please do any hurry up! I’ve got an
appointment in fifteen minutes.
请快一点！十五分钟後我有个约会。
W: Just a moment,
please
请稍等。
(brings order上菜)
W: Your meal, sir. We’re very sorry for
the delay. Please enjoy your lunch.
先生，您的菜。抱歉耽搁了。请享用您的午餐。
沉着应对
1.
当你听不懂客人的意思时: 对不起,我不明白,让我找我们领班/经理帮您的忙
I’m sorry .I
don’t understand .May I ask the captain /Manager to help you .
2.
当你不明白客人的意思时: 对不起,我不明白,您可以让我看看吗
I’m sorry .i don’t understand ,Will you please
show me that.
3. 当客人提出的要求,你不能答允时,说:非常抱歉,我们不允许这样做的
I’m terribly sorry .we
are not permitted to do this.
4. 在婉拒客人的要求时,说: 恐怕不行,很遗憾
I’m afraid not
,unfortunately.
5. 当客人向你致谢时,说: 很高兴为您服务,或请别客气/很乐意效劳
My pleasure ./You are
welcome/Glad to be of service
6. 能答应客人的要求时.可迅速答应时: 当然可以先生/太太 我马上拿来先生/太太
立刻办
Certainly, sir/madam. I’ll go and get it right away, sir/madam Yes
sir/madam.
7. 不能答应客人的要求致歉时: 非常抱歉.恐怕我们没有
I’m sorry .we don’t
have…..
用电话询问遗失物件时的英语会话
G:Is that the Coffee Shop?
请问是咖啡厅吗？
W:Yes,
it is. May I help you?
是的，需要我效劳吗？
G:Yes. I had breakfast in your
restaurant this morning and left my glasses there. Have your found
them?
我今天早上在贵餐厅用餐时把眼镜遗落在那边。您们有没看到？
W:May I have your name,
please?
请问您贵姓？
G:Yes, it’s Talbot.
我姓台伯。
W:Could you describe
them, please?
请描述那副眼镜的外形好吗？
G:Yes, they are a pair of brown ladies horn
rimmed glasses with blur tinted lenses.
好的，那是一副色角质镜框女用眼镜，蓝色镜片。
W:Could
you hold the line, please? I’ll check for you.
请不要挂断好吗？我查查看。
W:I’m very
sorry to have kept you waiting. We have found your glasses,
ma’am.
劳您久等了。我们找到您的眼镜了，太太。
G:Wonderful. I’ll come to pick it
up.
太好了，我会过来取回。
W:Could you come to the Cashier’s Desk at the
entrance?
请到入口处的出纳台拿好吗？
G:Fine. Thank you very
much.
好的。谢谢您。
W:You’re welcome,
ma’am.
不客气。
请客人稍候时的英语会话
Dialogue: W = Waiter 服务生G = Guest
客人
W: Good evening, sir. Welcome to Lichang Seafood Restaurant.
先生，晚上好，欢迎光临黎昌海鲜大酒楼。
G: Good evening. 早。
W: How many persons,
please?请问有几位？
G: A table for three, please. 三位。
W: I’m afraid all our
tables are taken, sir. Would you mind to wait a while?
先生，恐怕所有的位子都坐满了。您介意等到有空位吗？
G: Well, how long will it take？ 要等多久？
W: I’m not
sure. But we’ll get a table ready as fast as we can. 我不确定。但我们会尽快帮您把位子准备好。
G:
OK, then I’ll wait. 好吧，我等一会儿。
W: May I have your name, please? 请问贵姓？
G:
Yes, It‘s Anderson. 安德生。
W: Mr. Anderson. Thank you. Could you take a seat
over there and I will call you when the table is ready.
谢谢您，安德生先生。要不要到那边坐，有空位时我再叫您。
G: Fine. Please don’t forget! 好的。请别忘了！
W: I
won’t, sir. (a table becomes vacant) 先生，不会的。（有一张空桌时）
W: We have a table for
you now, Mr. Anderson. This way, please. 先生，现在有位子了。这边请。谢谢您的等候。
G: That’s ok.
没关系。
㈣ 求一篇餐厅中处理顾客投诉的情景对话英语
客人:
Hey, waiter, come here.
嘿，服务员，过来。
服务员:
What is the matter,sir?
怎么了，先生？
客人:
I have a complaint. Please ask your manager here.
我要投诉，找你们经理来。
服务员:
Sir, is there anything
unsatisfying?
先生，有什么地方不满意吗？
客人:
Look at the
soup, there is a fly floating over it.
看这汤，上面漂着一只苍蝇。
服务员:
That is impossible, I have
checked it carefully.
不可能啊，我仔细检查过了呀。
客人:
Anyway,
I want to see your manager.
不管怎样，我要见你们经理。
服务员:
OK, I go to find our manager.
好，我去找经理。
客人:
I need you give me a reasonable explanation.
我需要你们给我个合理的解释。
服务员:
We will, please wait a moment.
会的，请稍等。
㈤ 有一个客人来用餐,后接到投诉,的情景对话
Guests:Waiter!
Waiter: What's wrong,madam?
G: Somethings wrong? I ordered the meal. But I'm waiting here for 20 minutes.
W: Sorry madam. We are bit short of hands now. Your meal will get there right now.
G: That's will be ok.
㈥ 如何处理顾客的投诉 英语对话
How to deal with customers' complaint?
㈦ 针对客户投诉原因,任意编写一段客户与坐席代表之间的对话,并分析原因
客户：我要找你们领导，让你们领导来接电话
座席：先生，您好，请问有什专么问题可以帮到您的属吗？
客户：让你们领导来接电话
座席：先生，请您先跟我说说您需要解决的问题好吗？
客户：你解决不了，叫你们领导来，不然我投诉你
分析：客户不相信座席，不愿再说出问题，要直接找领导；座席不知道客户问题，无法帮客户解决，就算反馈给上级，也不会有结果，还是会回到这个问题上纠缠
㈧ 处理酒店投诉英语情景对话及语句都有哪些
想要处理的酒店投诉英语情景对话及语句如下：
.
I'm sorry to hear that, madam.
听到这件事我们真是很抱歉。
2. I'm sorry，it's the policy of our hotel. I hope you will understand.
对不起，我们店也有这个规定，希望您能理解。
3. I'm terribly sorry, madam. I'll attend to it at once.
非常抱歉，女士，我马上就去处理。
4. Mr. Smith, we are sorry to have kept you waiting.
史密斯先生，实在对不起，让您久等了。
5. I'm awfully sorry for that. I'll speak to the manager and he'll see to it right away.
实在对不起。我会报告给经理，他会马上处理的。
6. Sorry, sir. I have advise you not to do so. It's against our regulations.
对不起，先生，去劝您别这样做，这违反我们的规定。
7. I'm sorry to hear that. We do apologize for the inconvenience. I'll have the shower fixed, the tub cleaned, the floor dried and toilet items sent to your room immediately.
我很抱歉给你造成的不便。我会找人把淋浴修好的，把浴盆擦干净，地板擦干，并尽快把浴室备品给您送到房间。
㈨ 求帮忙写一篇英语情景对话 关于东西有质量问题的一个投诉电话 时长3分钟的 高分悬赏啊
Excuse me, I have some problems,can you help me?
With pieasure and what is you problme?
I bought the watch two days ago ,however, it does not work.
Does it break up or lose the power ?
It is impossible.can you repair it?I need it for my test.
Ok,we will try our best to repair it.
Thanks a lot.
好像有点短，你自己在扩充一回下吧答