① 處理酒店投訴英語情景對話及語句都有哪些
想要處理的酒店投訴英語情景對話及語句如下：
.
I'm sorry to hear that, madam.
聽到這件事我們真是很抱歉。
2. I'm sorry，it's the policy of our hotel. I hope you will understand.
對不起，我們店也有這個規定，希望您能理解。
3. I'm terribly sorry, madam. I'll attend to it at once.
非常抱歉，女士，我馬上就去處理。
4. Mr. Smith, we are sorry to have kept you waiting.
史密斯先生，實在對不起，讓您久等了。
5. I'm awfully sorry for that. I'll speak to the manager and he'll see to it right away.
實在對不起。我會報告給經理，他會馬上處理的。
6. Sorry, sir. I have advise you not to do so. It's against our regulations.
對不起，先生，去勸您別這樣做，這違反我們的規定。
7. I'm sorry to hear that. We do apologize for the inconvenience. I'll have the shower fixed, the tub cleaned, the floor dried and toilet items sent to your room immediately.
我很抱歉給你造成的不便。我會找人把淋浴修好的，把浴盆擦乾凈，地板擦乾，並盡快把浴室備品給您送到房間。
② 酒店投訴信英語
Dear Sir,
I checked in your hotel on (日期）. During my staying there, something made me feel uncomfortable:
1. When I checking in, the receptionist complained that I didn't
make a reservation. But, is it neccessary to make reservation for each time?
2.In the guest room, some facilities had problems. Some lights couldn't on; There is no hot water in the washroom. And TV channels are too limited.
3.The service for guest room was too slow, and their staff was in a bad service attitude.
As a hotel, it shouldn't has problems as I told above. Each hotel hope to give a good impression to the guests. So I hope something can be changed for your hotel and for a improvement.
署名
③ 英語作文投訴信應該怎麼寫因為去旅館住宿，實際與宣傳
I am writing to let you know the deplorable attitude of one of your staff members.
I received my telephone bill for the previous month and found there were some mistakes in calculation： I had been overcharged for 3 long-distance calls. However, when I called your Complaints Department, the girl who answered my phone was very rude. She interrupted me continually and even said it was my fault. Such a way of communicating with clients is unacceptable.
I would like to suggest that you look into the matter as soon as possible and ask the girl to make a formal apology to me. An early response will be appreciated.
④ 英語酒店投訴信
Dear Manager, I would like to inform you of unpleasant experiences ring my recent stay at your hotel. The checking-in was a challenge to start with. The receiptionist had great difficulties in both understanding me and expressing herself in English. I believe either she is given more training in language or she should be transferred to a position less demanding on English skills. The bellboy was too greedy to grab my only small bag, obviously in an effort to get tipped. I don't mind his help and tip him if I am in real need. But a greedy boy irritates many customers like me. The washing facility in the room looks poorly maintained. The drainage in the shower room was blocked. The carpet has quite a few of holes as if burnt by ciggeretts. I hope some effort is made by your hotel to improve the service and facility standard, if you want your customers to come back to you again. Last but not the least, I give you my cell phone number in case you would like to hear from me for suggestions. Cell phone: 1234567890 Sincerely yours,(Signature) Bob Smith (print)
⑤ 大學英語作文關於酒店的投訴信
Dear Sir/ Madam:
We fully understand the situation, and we admit it's our mistake, please accept our sincere apology to you. Here is the solution........, if you disagree please do let us know and we will do our best to find the best solution for you. We thank you for your kind concern and letter with which we can promote ourselves,with which we can approach to the perfect.
Wish you all the best
yours,
......
對於無理取鬧的客人：
Dear Sir/Madm:
Thanks for your letter, from which we understand the situation. We are so sorry for our imperfect service,hope you could kindly forgive us. We look forward to serving you again with more satisfied service. Again please accept our sincere invitation and we will be waiting for your soon arrival.
with all our best regards and wishes!
yours,
⑥ 急需一篇英語的投訴信，請大家幫幫忙！非常感謝！關於投訴四季酒店的,我在那用餐很不開心
Dear Officer:
I regret to express my disappointment to your Hotel by this mail.
Last night was my first time to have dinner with my friends in Season Hotel, I thought we would enjoy a harmony and delectable night there, and would be served warmly and carefully. Contrararily, it could be said as my worst night ever. We ordered some imported wine, and believed they would be undoubtfully genuine in such a famous hotel. To our surprise, they're not original, which was affirmed instantly as one of my friends engaged in the field of wine importation. Your client manager apologized to us, and agreed to exchange another one for us, but persist in we have to pay for the shoddy ones e to the envelop had been opened. Ridiculous, is it? It's certainly that we refused, then was the indifference attitude from your waiter and waitress. We forbeared to our limitation, cause we believe any problem could be solved under heartsease, and by no means did we try to bring any trouble to anyone, we talked with your client manager and agreed to order some more cuisine or some other ones that are more expensive as a balance, but your client manager's attitude made me furious by serving us cheaper dishes within the same menu in another table.
I felt it hard to imagine, and looking forward to your reply...
***(signature)
#具體內容你自己去編，只能幫你寫個大概模板了。見諒#
⑦ 給酒店投訴部門打電話的英語對話
C=Front Office Clerk 前台服務員 G=Guest 顧客
C：Good evening. Front Office . Can I help you？
晚上好，這里是前台。有什麼可以為您效勞？
G：This is Steven， Room 1588. I』ve just checked in and I』m not happy with my room.
我是 1588 房的史蒂文，剛入住的，我對房間不滿意。
C：May I know what is wrong？
請問有什麼問題嗎？
G：The room is smelly and there is someone』s hair on my bed！ I didn』t expect such thinhs would happen in your hotel.
房間有股難聞的氣味，我的床上還有別人的頭發！我沒料到你們酒店會發生這樣的事情。
C：I』m sorry to hear that. Mr. Steven. I』ll send a housemaid to your room at once. She will bring air fresher and make up the bed again for you. We do apologize for the inconvenience.
很抱歉有這種事情，史蒂文先生。我馬上派一個服務員拿空氣清新劑來，並且為您重新整床。
我們為給您帶來不便道歉。
G：That』s fine. Thank you.
好吧，謝謝。
C：You』re welcome， Mr. Steven. My name is Jake， and if there is anything else I can do for you， please don』t hesitate to call me .
不客氣，史蒂文先生。我叫傑克，如有什麼我能效勞的，請盡管給我電話。
顧客投訴各類問題。
1) There is no hot water/water boiler.
沒有熱水/煮水器。
2) The room is in a smell/too noisy.
房間一團糟/太吵了。
3) The window curtain is full of st.
窗簾積滿了灰塵。
4) The pillow cases are stained.
枕頭套上有污漬。
5) The bathtub/water closet is dirty.
浴缸/抽水馬桶是臟的。
6) The water closet is clogged ant when I flushed it ， it overflowed.
抽水馬桶堵住了。我一沖水，水就冒出來。
7) There are no towels/toiletry items/toilet paper in the bathroom.
衛生間沒有浴巾/洗浴用品/廁紙。
8) My necklace /watch/wallet is missing.
我的項鏈/手錶/錢包不見了。
9) Get me your manager！
把你們經理叫來。
⑧ 怎樣用英文寫酒店投訴信how to write a complaint letter to a hotel
Dear Sir/ Madam:
We fully understand the situation, and we admit it's our mistake, please accept our sincere apology to you. Here is the solution., if you disagree please do let us know and we will do our best to find the best solution for you. We thank you for your kind concern and letter with which we can promote ourselves,with which we can approach to the perfect.
Wish you all the best
yours,