回復投訴信範文英文

⑴ 用英語回復投訴信！！！急！！！請英語好的高手幫幫忙

Mr. Paul to provide goods to delay the inconvenience caused to our company, the company therefore sent a complaint letter to him, requiring compliance with the Treaty and the integrity of, and prior to October 10 so that the goods reach their destination, or on the abolition of purchase orders.
百分之百對！內容

⑵ 投訴信回復範文

投訴信回復範文如下：

尊敬的客人：

您好！很感謝您對我們酒店的服務提出意見，我代表我們酒店向您道歉。對於我們員工的失誤，我們感到很抱歉，我們一定會加強對員工的管理。

我們企業堅信一個道理就是「100-1=0」。她有兩個含義：一是酒店出售的產品由多種服務項目購成，每項服務產品如客房、餐飲、娛樂等都代表著一個整體的酒店形象，如果其中任何一項產品出了質量問題，損害的不僅是這項產品的聲譽，而是整個酒店的名聲，故100-1=0。

二是客人入住酒店消費，其消費項目由多種服務項目購成，顧客對服務項目的任何一項不滿意，他們的滿意度不會因此按減法遞減，而是全面否定，因為他不可能體驗所有的服務項目。

在他看來，他體驗的那個項目就代表了所有項目的服務質量。在市場競爭日趨激烈的條件下，他不會當「回頭客」，再消費這家酒店提供的服務，對這家酒店來說，它的服務收益便等於零。所以從根本上說，服務質量是酒店的生命。

它告訴我們，對顧客而言，服務質量只有好壞之分，不存在較好較差的比較等級。好就是全部，不好就是零。服務不是零零散散的行動，而是一個系統的工程。挑剔的顧客，會因為系統中一個「點」的問題，而對整個系統的其他部分予以否定。

這其實不是顧客的非理性，而恰恰就是「顧客理性」。在顧客理性面前，任何抱怨都是無用的。服務，就必須要追求顧客滿意。

對此，我們酒店對 「滿意」的詮釋是：沒有投訴，並不等於滿意；沒有不滿意，也不等於滿意；真正的滿意是讓顧客感動，是讓顧客的積極情感發酵、膨脹，不由自主地想對別人講述自己的被感動狀態。只有這樣的「滿意」，才是真正的「滿意情感」。

我們會設立服務質量管理組織結構。作為服務質量體系的組織保證，建立內容全面、科學合理、控制嚴密的服務質量控制系統，通過一定的制度、規章、方法、程序等，使酒店質量管理活動系統化、標准化、制度化，把酒店各質量活動納入統一的質量管理系統中。

我們將對各服務項目的日常管理和服務環節明確質量標准，制定工作規范和工作程序，使員工服務行為有章可循。對酒店各崗位、各環節的服務過程進行如實記錄，仔細分析研究，按照質量管理要求進行改進，使之合理化，並以文字和圖表的形式確定下來，形成服務程序。

同時，我們還將制訂服務質量檢查程序和控制標准，建立質量信息反饋系統，收集分析服務不符合標準的原因，提出和實施改進措施。

感謝您對我們酒點的服務提出的意見，我們以後決不會出這類的問題了，我們會以最優質的服務來回抱給顧客。

我們翹首以待，期待著您對我酒店的寶貴意見，希望在新的一年裡我們能夠「不斷地創造新服務，圍繞賓客創造價值，與賓客一同成長發展！」

祝您們事事順心！

xx酒店

20xx年xx月xx日

(2)回復投訴信範文英文擴展閱讀

處理顧客的投訴原則

第一，不能與顧客爭執。我們的目的是為了傾聽事實，進而尋求解決之道。爭論只會妨礙我們聆聽顧客的觀點，不利於緩和顧客的不良情緒。

第二，尊重顧客的感覺。顧客進行了投訴，說明我們有什麼地方肯定做的不對或者不好。我們盡量認同顧客的感覺，這種默許的方式有助於緩和顧客的煩躁和不滿。為我們下一步圓滿的處理好問題打下良好的感情基礎。

第三，處理的時間越早，效果越好。服務失誤發生後，應該在第一時間處理，時間越長，顧客的傷害就越大，顧客的忠誠度就會受到嚴重的考驗。

⑶ 英語投訴信怎麼寫

Dear_____,
①I am ______（自我介紹）. ②I feel bad to trouble you but I am afraid that I have to make a complaint about.
③The reason for my dissatisfaction is _____（總體介紹）. ④In the first place,______（抱怨的第一個方面）. ⑤In addition, ______ （抱怨的第二個方面）. ⑥ these circumstances, I find it_____（感覺） to _____（抱怨的方面給你帶來的後果）.
⑦I appreciate it very much if you could _____（提出建議和請求）, preferably ______（進一步的要求）, and I would like to have this matter settled by _____（設定解決事情最後期限）. ⑧Thank you for your consideration and I will be looking forward to your reply.

⑷ 英語處怎樣回復一個顧客的投訴信件

Sample Letter #1
Thank you for your letter alerting us to the problem you have been having with our store in Springfield. I am sorry you have been subjected to such a frustrating series of events. We pride ourselves on responding to customers' concerns very quickly, so what you have experienced is inexcusable.
I have spoken with our manager in Springfield and have instructed him to give you a full refund plus 20% off your next purchase. I extend my own apologies for the inconvenience this problem has caused you. It is apparent that we need to train our holiday help more thoroughly.
I wish you an enjoyable holiday season.
Sample Letter #2
I certainly understand your frustration at being sent the wrong order last week and realize that you need some of your order immediately to satisfy demand. I hope the merchandise we rushed to you on Monday arrived in time to get you past the crisis.
Please accept my sincere apologies. We will make every effort to see that this never happens again. We appreciate your business and will do everything we can to serve your needs.
Sample Letter #3
I agree that John Doe's newest CD is a poor excuse for music; other critics say the same. Still, you purchased the CD, opened the jewel box, and kept it for at least two weeks; consequently, I am sorry, but I cannot give you the requested refund. You might go to one of the used CD exchange stores in town and trade it for something more to your liking. I value your business and I am sorry, but I cannot exchange CD's simply because the music is bad.

⑸ 如何回復投訴郵件英文

How to respond to complaints

⑹ 投訴信的英文回復信 大堂經理

投訴信
&
回復信

投訴信寫作基本套路：

Dear

首段：表明寫作意圖以及與收信人的相關性；

中間段：寫明原因，提出具體方案，並且希望得到解決；

結尾段：希望得到回復，並且表示感謝

投訴信寫作模板：

Dear Sir or Madam:
I am very happy that
„„
, but it is a pity to inform you that
„„

Generally
speaking/I
must
explain
the
main
reason
for
my
disappointment.
Firstly
„„
.

Secondly,
„„
.

Last but not least,
„„

These problems have affected my normal life, to remedy this situation/address these
problems, I suggest making the following changes. Before I take any further actions, I
do hope you will take this matter into consideration seriously.

I am looking forward to hearing from you soon.
Yours sincerely,
Li Ming
投訴信寫作可用句型：

※

We would like to draw your attention to something you have obviously
failed to
notice.

※

There are some problems with

„
that I wish to bring to attention.

※

I am writing to express my concern/dissatisfaction/disappointment about

※

To remedy/rectify the matter/situation, I suggest making the following changes.

※

To
improve
the
situation/solve
the
problem,
it
is
advisable
for
you
to
take
the
following measures.

※

I hope that it will review its management system, with the view to providing better
service to the public.

模擬題
1
：

Directions:
You
bought
a
digital
camera
in
a
store
last
week,
and
you
have
found
that
there
is
something wrong with it. Write a letter to the store manager to explain the problem,
express your complaints and suggest a solution.
You should write about 100 words on ANSWER SHEET 2.
Do not sign your own name at the end of the letter. Use
「
Li Ming
」

instead.
Do not write the address.
Sample
：

Dear Manager,
I am writing to express my disappointment about

the quality of the digital camera I
bought last Friday at your store.

During the five days the camera has been
in my possession
, problems have emerged
one after another.
For one thing,
the screen is always black,
making
the camera no
different from a traditional one.
For another,
the battery is distressing
as
it supports
the camera
』
s operation for only two hours.

These problems have affected my normal life. Therefore,
I wish to exchange it for
another
camera or declare
a
refund.
Before
I
take
any further
actions,
I
do hope
you will take this matter into consideration seriously.

I am looking forward to hearing from you soon.
Yours sincerely,
Li Ming

⑺ 英語投訴信範文

Dear Sir/Madam,

I am writing to comlain about a Microcomputer I purchased from your company.

I purchased a computer from your company on 05/07/2010 and it was delivered by your company to my house on 08/07/2010. When we opened the box, we noticed there was two dents at the back of the computer and there are some scratches on the screen.

I would like you to arrange for another brand-new computer to be delivered to me as soon as possible. Otherwise, I would like to have my full refund.

Yours faithfully,

xxx

⑻ 回復一封飯店顧客的投訴信(英文回復)

到底投訴的是什麼事情啊？
無論什麼原因都要首先道歉：apologize
I am awfully sorry for……
I apologize for the problem you mentioned.
接下來要針對具體事情答專復的
……
最後屬表示感謝
thank you for reading!
sincerely yours XXX