Ⅰ 有一個客人來用餐,後接到投訴,的情景對話
Guests:Waiter!
Waiter: What's wrong,madam?
G: Somethings wrong? I ordered the meal. But I'm waiting here for 20 minutes.
W: Sorry madam. We are bit short of hands now. Your meal will get there right now.
G: That's will be ok.
Ⅱ 求幫忙寫一篇英語情景對話 關於東西有質量問題的一個投訴電話 時長3分鍾的 高分懸賞啊
Excuse me, I have some problems,can you help me?
With pieasure and what is you problme?
I bought the watch two days ago ,however, it does not work.
Does it break up or lose the power ?
It is impossible.can you repair it?I need it for my test.
Ok,we will try our best to repair it.
Thanks a lot.
好像有點短，你自己在擴充一回下吧答
Ⅲ 針對客戶投訴原因,任意編寫一段客戶與坐席代表之間的對話,並分析原因
客戶：我要找你們領導，讓你們領導來接電話
座席：先生，您好，請問有什專么問題可以幫到您的屬嗎？
客戶：讓你們領導來接電話
座席：先生，請您先跟我說說您需要解決的問題好嗎？
客戶：你解決不了，叫你們領導來，不然我投訴你
分析：客戶不相信座席，不願再說出問題，要直接找領導；座席不知道客戶問題，無法幫客戶解決，就算反饋給上級，也不會有結果，還是會回到這個問題上糾纏
Ⅳ 處理客戶投訴的溝通技巧
處理客戶投訴的溝通技巧，一接到投訴，應該立馬向客戶道歉，然後再根據投訴內容給予對應的補償或優惠。
Ⅳ 如何處理顧客的投訴 英語對話
How to deal with customers' complaint?
Ⅵ 處理酒店投訴英語情景對話及語句都有哪些
想要處理的酒店投訴英語情景對話及語句如下：
.
I'm sorry to hear that, madam.
聽到這件事我們真是很抱歉。
2. I'm sorry，it's the policy of our hotel. I hope you will understand.
對不起，我們店也有這個規定，希望您能理解。
3. I'm terribly sorry, madam. I'll attend to it at once.
非常抱歉，女士，我馬上就去處理。
4. Mr. Smith, we are sorry to have kept you waiting.
史密斯先生，實在對不起，讓您久等了。
5. I'm awfully sorry for that. I'll speak to the manager and he'll see to it right away.
實在對不起。我會報告給經理，他會馬上處理的。
6. Sorry, sir. I have advise you not to do so. It's against our regulations.
對不起，先生，去勸您別這樣做，這違反我們的規定。
7. I'm sorry to hear that. We do apologize for the inconvenience. I'll have the shower fixed, the tub cleaned, the floor dried and toilet items sent to your room immediately.
我很抱歉給你造成的不便。我會找人把淋浴修好的，把浴盆擦乾凈，地板擦乾，並盡快把浴室備品給您送到房間。
Ⅶ 請問誰有呼叫中心投訴處理的話術，有情景對話更好！謝謝！
其實呼叫中心最大的弊病就是不能放棄，真正大型的呼叫中心不在於如何應付客人，內而是要學會選擇，如容果是公司的問題就要拿出誠意，口頭承諾等於沒說。開放式詢問：鼓勵客戶自由的回答，讓客戶自己說明。限制式詢問：把客戶的回答限制於是與否，或在你提供的答案中選擇。
Ⅷ 關於商品質量投訴的英文情景對話
"where is your boss?I'll complain!"
"I am the boss. what can I do for you."
"look, this is what you have done. How dare you name yourself a laundry expert?"
"I'm so sorry!I just forget to ask my employees not to wash ropes.
"Good, but the most important thing is what I brought here is a sheet!"
Ⅸ 模擬情景：客戶投訴同事態度不好，我該怎麼與客戶溝通 有對話出來
除了道歉安撫還能咋滴，客戶是上帝，但上帝不跟你天天呆在一起啊，切記不要為了客戶當面數落同事。除非你是他上司