① 怎樣用英文寫酒店投訴信how to write a complaint letter to a hotel
Dear Sir/ Madam:
We fully understand the situation, and we admit it's our mistake, please accept our sincere apology to you. Here is the solution., if you disagree please do let us know and we will do our best to find the best solution for you. We thank you for your kind concern and letter with which we can promote ourselves,with which we can approach to the perfect.
Wish you all the best
yours,
② 英語酒店投訴信
Dear Manager, I would like to inform you of unpleasant experiences ring my recent stay at your hotel. The checking-in was a challenge to start with. The receiptionist had great difficulties in both understanding me and expressing herself in English. I believe either she is given more training in language or she should be transferred to a position less demanding on English skills. The bellboy was too greedy to grab my only small bag, obviously in an effort to get tipped. I don't mind his help and tip him if I am in real need. But a greedy boy irritates many customers like me. The washing facility in the room looks poorly maintained. The drainage in the shower room was blocked. The carpet has quite a few of holes as if burnt by ciggeretts. I hope some effort is made by your hotel to improve the service and facility standard, if you want your customers to come back to you again. Last but not the least, I give you my cell phone number in case you would like to hear from me for suggestions. Cell phone: 1234567890 Sincerely yours,(Signature) Bob Smith (print)
③ 雅思g類 投訴信 住宿 投訴住宿酒店怎麼投訴
雅思G類考試中常會考到一些投訴信的話題,一般主要集中在對於飯店,賓館,餐廳,旅行社等服務性行業的投訴,考生如何解答此類題目呢?洛陽大華雅思分享「雅思移民類小作文關於投訴信的解題思路」希望對考生有所幫助。
投訴信一直是移民類小作文常考的話題,根據筆者多年的教學,發現投訴信一般可以從以下四個思路去發展。
投訴理由:服務不周
投訴信中投訴服務是經常會考到的話題,一般主要集中在對於飯店,賓館,餐廳,旅行社等服務性行業的投訴,此類書信一般在結構上可分為以下幾個部分:
(一) 自我介紹,表明投訴內容以及與收信人的相關性。
(二) 陳述投訴內容,如時間、地點、人物、事件等,並指出對方服務問題所在以及由此而產生的對自己或者家人的影響。
(三) 提出整改建議或者希望得到對方的賠償或補償。
讓我們結合真題來分析一下:
You just returned from a tour. However, you were dissatisfied with the service you received from the travel agency. Write a letter to the manager of the agency.
1. give the details of your tour
2. explain why you were unhappy with the service
3. say what you want the company do for you
題目並無指明具體投訴內容,因此考生選擇餘地較大,一般來說,建議考生可以考慮旅行社安排的住所不好,比如房間臟等。具體寫法如下:
The room was not cleaned on a daily basis and that my bed was made up only every three days.
還可以說房間沒有熱水,比如:
The hot water was only supplied from 6:00 am to 10:00 pm, which means if I arrived back at the hotel late, it was impossible for me to take a shower with hot water.
此外,還可以圍繞吃飯問題進行投訴,如:
The food in the restaurant was disappointing. Not only was it extremely overpriced, but the quality was very poor.
上述所提到的關於服務質量的投訴,大家不難發現裡面說的房間,熱水,吃飯問題其實換一個服務性行業的考題我們也可以套用。因此我們要熟記這些基本的投訴點。
綜上所述即是雅思寫作投訴信服務不周的結構分析及基本的投訴點,希望對廣大考生有所幫助。
④ 寫關於酒店的一封投訴信
根據1991年國家旅遊局頒布的《旅遊投訴暫行規定》,寫投訴狀應本著真實的原則平實的反映情況,具體的說,一份完整的投訴狀應包括以下幾部分:
一、投訴者的姓名、性別、國籍、職業、單位(團體)名稱、地址、聯系電話。
二、被投訴者的名稱、通訊地址、聯系電話。
三、投訴的事實與理由。
四、具體賠償要求。
五、與事實有關的證明材料,如合同、傳真、機船車票、門票、憑證、發票等。
另外,投訴者應該按照被投訴者數提出訴狀副本並依法在投訴過程中提供新證據。 答案補充 一、投訴的類型 1、客人對服務態度的投訴 客人對員工的服務態度,如言語粗魯、態度冷漠、愛理不理,有時由於客人與員工的性格、心情問題的問題,往往發生爭執。 2、對服務質量的投訴 如果酒店的員工沒有按照有關原則來服務,如分錯房、郵件未及時送到、行禮無人搬運等。而這一類的投訴,在酒店接待繁忙時很容易發生的。 3、對設施、設備的投訴 作為酒店的設備、設施如空調、照明、供水、電梯等未能及時檢查、維修等所造成的投訴,即使建立了較完善的維護制度,也不能消除所有設施、設備潛在的問題。尤其是歷史較長的老酒店,更容易出現此類現象。 4、對異常事件的投訴 有時,客人會碰到一些意外的情況,如所有的房間都已預定完畢,由於交通運輸繁忙無法買到車票等,這類問題一般來說與酒店的經營無關,但往往客人希望得到酒店的幫助解決。或客人對酒店的政策不甚了解,從而進行投訴。
具體投訴什麼也沒有現成的,你組織一下咯
⑤ 大學英語作文關於酒店的投訴信
Dear Sir/ Madam:
We fully understand the situation, and we admit it's our mistake, please accept our sincere apology to you. Here is the solution........, if you disagree please do let us know and we will do our best to find the best solution for you. We thank you for your kind concern and letter with which we can promote ourselves,with which we can approach to the perfect.
Wish you all the best
yours,
......
對於無理取鬧的客人:
Dear Sir/Madm:
Thanks for your letter, from which we understand the situation. We are so sorry for our imperfect service,hope you could kindly forgive us. We look forward to serving you again with more satisfied service. Again please accept our sincere invitation and we will be waiting for your soon arrival.
with all our best regards and wishes!
yours,
⑥ 酒店投訴信英語
Dear Sir,
I checked in your hotel on (日期). During my staying there, something made me feel uncomfortable:
1. When I checking in, the receptionist complained that I didn't
make a reservation. But, is it neccessary to make reservation for each time?
2.In the guest room, some facilities had problems. Some lights couldn't on; There is no hot water in the washroom. And TV channels are too limited.
3.The service for guest room was too slow, and their staff was in a bad service attitude.
As a hotel, it shouldn't has problems as I told above. Each hotel hope to give a good impression to the guests. So I hope something can be changed for your hotel and for a improvement.
署名
⑦ 回復一封飯店顧客的投訴信(英文回復)
到底投訴的是什麼事情啊?
無論什麼原因都要首先道歉:apologize
I am awfully sorry for……
I apologize for the problem you mentioned.
接下來要針對具體事情答專復的
……
最後屬表示感謝
thank you for reading!
sincerely yours XXX
⑧ 急需一篇英語的投訴信,請大家幫幫忙!非常感謝!關於投訴四季酒店的,我在那用餐很不開心
Dear Officer:
I regret to express my disappointment to your Hotel by this mail.
Last night was my first time to have dinner with my friends in Season Hotel, I thought we would enjoy a harmony and delectable night there, and would be served warmly and carefully. Contrararily, it could be said as my worst night ever. We ordered some imported wine, and believed they would be undoubtfully genuine in such a famous hotel. To our surprise, they're not original, which was affirmed instantly as one of my friends engaged in the field of wine importation. Your client manager apologized to us, and agreed to exchange another one for us, but persist in we have to pay for the shoddy ones e to the envelop had been opened. Ridiculous, is it? It's certainly that we refused, then was the indifference attitude from your waiter and waitress. We forbeared to our limitation, cause we believe any problem could be solved under heartsease, and by no means did we try to bring any trouble to anyone, we talked with your client manager and agreed to order some more cuisine or some other ones that are more expensive as a balance, but your client manager's attitude made me furious by serving us cheaper dishes within the same menu in another table.
I felt it hard to imagine, and looking forward to your reply...
***(signature)
#具體內容你自己去編,只能幫你寫個大概模板了。見諒#