投訴模板英語

1. 英語作文範例：投訴、批評、抱怨信

英文投訴信模板
Dear ______,
①I am ______（自我介紹）. ②I feel bad to trouble you but I am afraid that I have to make a complaint about.
③The reason for my dissatisfaction is ______（總體介紹）. ④ the first place, ______（抱怨的第一個方面）. ⑤In addition, ______（抱怨的第二個方面）. ⑥Under these circumstances, I find it ______（感覺）to______（抱怨的方面給你帶來的後果）.
⑦I appreciate it very much if you could ______（提出建議和請求）, preferably ______（進一步的要求）, and I would like to have this matter settled by ______（設定解決事情最後期限）. ⑧Thank you for your consideration and I will be looking forward to your reply.
Yours sincerely,
Li Ming
英文投訴信範文
(Letters of Complaint)
【例一】
Florence Trunkemeyer

College of Business
Ball State University
Muncie, IN 47300
November 15, 1998
General Computer Corporation
Engineering Department
P.O. Box 73219
Fort Worth, TX 76108
Dear Sir:
With reference to our order No. W 98, the 120 computer sets supplies to the above order were delivered the day before yesterday, but we regret that 20 sets were badly damaged.
The packages containing the computer sets appeared to be in good condition and we accepted and signed for them without question. We unpacked the computer sets with care and can only assume that damage must be e to careless handling at some stage prior to packing.
We shall be glad if you will replace all 20 sets as soon as possible. Meanwhile, we have put the damaged computer sets aside in case you need them to support a claim on your suppliers for compensation.
Yours sincerely,
(Signature)
【例二】
Sunny Company
34 Zhongcheng Road
Jinlian Building
Shanghai
September 12, 2001
Sales manager
Elegance Clothing Company
45 West Street, Nanjing
Jiangsu Province
Dear Mr. Chang:
On September 10, our order for 280 womens cotton sweaters was ly received, but we regret to say that 40 cotton sweaters in white color were seriously soiled.
We had the case investigated immediately, and the result shows the damage was e to improper packing, for which the suppliers are definitely responsible.
Needless to say, we have suffered a great loss from this, as we cannot sell the sweaters in this condition to our customers. We ask you to conct investigation at your end and reply to us.
Sincerely yours,
Sunny Lee
Manager

請採納，祝您愉快

2. 亞馬遜如何避免遲到貨物投訴模板

投訴是不可以避免的，所以遇到投訴，不要著急，要理性的看待賣家的投訴投訴。投訴從另一方面來看是促進商店更好發展的動力。
1、首先要積極回復，讓消費者知道你關心他的問題，可以提供優惠券，讓他們下次再光顧。
Dear
[CUSTOMER
NAME]
Thank
you
for
shopping
with
[ERROR
WITH
ORDER].We』ve[CREDITED
YOUR
ACCOUNT/RESHIPPED
YOUR
ORDER
/FIXED
THE
ISSUE]
and
you
will
still
receive
your
order
via
your
selected
shopping
method.
We
sincerely
apologize
for
any
inconvenience
and
we
are
happy
to
offer
you[DISCOUNT
/PROMOTION]
for
your
next
purchase.Simply
use
this
code
at
checkout
:[DISCOUNT
CODE].
If
you
have
any
questions
or
require
additional
assistance,please
don』t
t
hesitate
to
contact
us
at
[YOUR
PHONE
NUMBER]
or
via
email
at
[YOUR
EMAIL
ADDRESS].
Thank
you
2、解決方案要迅速積極，在回復郵件里提供解決方案，而且語氣要感同身受。
HI
[CUSTOMER
NAME],
Thank
you
for
reaching
out.
I
am
so
sorry
to
about
your
trouble
with
[ISSUE].
I』
ve
gone
ahead
and
[SOLUTION]
as
an
apology
for
any
inconvenience
you
may
have
experienced.
I
know
that
[ISSUE]
can
be
incredible
[FRUITRATING/ANNOYING/...Jand
I
do
hope
that
you
try
ordering
from
[YOUR
BUSINESS]
again
in
the
future.
Thank
you
for
giving
us
a
try
and
if
there』
s
anything
else
that
I
can
do
for
you.
Please
let
me
know!
Best.
[YOUR
NAME]
3、有時候你自己可能沒有一個良好的解決方案，那就讓消費者自己提出來需要什麼補償，讓他們明白你已經了解了他們的問題。
HI
[CUSTOMER
NAME]
Thank
you
for
reaching
out.
sorry
for
the
trouble!/
I
am
so
sorry
to
hear
that.
Would
you
for
mind
telling
me
more
about
[SUGGESTION]?
At
this
time,
we
are
unable
to
offer
[SUGGESTION].
However,
it
does
sound
like
a
great
idea
and
I
have
passed
your
feedback
onto
our
team.
I
definitely
understand
how
[FRUSTRATING
/ANNIYING...]
it
can
be
to
deal
with
[ISSUE].
I
really
appreciate
your
input
and
I
do
hope
you』
ll
give
us
another
try.
If
there』
s
anything
else
I
can
do
for
you,
please
let
me
know.
Best.

3. 客人質量問題反饋，回復一份英文郵件。求格式或範文

------ Forwarded Message
From: "Hike, Roger"
Date: Fri, 29 Feb 2008 09:43:13 -0600
To: Aaron Zou
Cc: "Samson, Doug" , "Graham, Kenny"
Conversation: Hatch cover testing results and Required Changes for a new test cover
Subject: Hatch cover testing results and Required Changes for a new test cover

Aaron,

The sample Hatch Covers provided for testing have failed the testing requirements set forth by the Association of American Railroads in the Standard S-2037-92. Pictures 006 and 007 show the damage to the cover after the failed test procere 3.3.7. (I have attached a PDF of the failed procere). The cover also did not have the proper Gel Coat Thickness but this was our fault because the print doesn』t specify thickness.

The hatch covers provided weighed 65 lbs., making the required changes may increase the weigh a little, which is okay as long as they don』t exceed 70 lbs. The weight of the cover was also not on the previous drawing but it is on the revised issue. We also had one issue with the provided samples, the supplier did not trim them to print dimensions. We have also added this to the new drawing as we are not set up to trim these covers ourselves.

We have revised our Hatch Cover drawing to reflect changes that should ensure the passing of the next samples that will be provided. The changes on the hatch cover are highlighted on the drawing so it will be easy to see what needs to changed. These changes also include some corrections of mistakes we made on the provided drawing as well as changes to ensure successful testing. I have attached a PDF file of the revised hatch cover drawing reflecting the necessary changes and I will mail three hard copies to the Shanghai Office per your request.

If you or the hatch cover manufacturer have any questions please feel free to ask me via telephone or email.

Regards,
Roger

Roger W. Hike
Manager Quality Assurance/Safety
Chief Transportation Procts
因為我自己的積分很少所以抱歉只能給這些了謝謝哦很急
最佳答案 主題：又一城：艙口蓋測試結果，並要求更改為newtest封面

------轉發訊息
從說： "加息，陸觀"
日期： Fri ， 08年2月29日9時43分13秒-0600
到：亞倫鄒
消委會： "沉信道格" ， "格雷厄姆，肯尼"
談話：艙口蓋測試結果，並要求更改為一個新的考驗封面
主題：艙口蓋測試結果，並要求更改為一個新的考驗封面

阿倫，

樣本涵蓋艙口規定的測試未能通過測試提出的要求，由美國鐵路協會在標準的S - 2037 - 92 。圖片006和007顯示損壞封面後，未能測試程序3.3.7 。 （我附上一個PDF的失敗程序） 。封面，也沒有適當的膠衣厚度，但這是我們的錯，因為列印並未具體厚度。

艙口涵蓋提供權衡65磅，作出必要的變化可能會增加重量小，這是好了，只要他們不超過70磅。重量為封面，也沒有對過去的繪畫，但它是對修訂後的問題。我們也有一個問題，與所提供的樣品，供應商沒有削減他們列印尺寸。我們也加入了這個新的繪畫，因為我們沒有成立剪除這些涵蓋了自己。

我們修改我們的艙口蓋制圖，以反映變化，應確保合格的樣品明年將提供的。這個變化對艙口蓋是突出了對繪畫，所以將比較容易，看看有什麼需要改變的。這些變化，其中也包括一些更正的錯誤，我們就提供了借鑒，以及修改，以確保成功的測試。我有一個特殊的PDF文件的修訂艙口蓋繪畫反映了必要的改變，我會郵寄給3個硬拷貝向上海辦事處每你的要求。

如果你或艙口蓋製造商有任何疑問，請隨時向我提問透過電話或電子郵件。

問候，
羅傑

羅傑總統加息
經理品質保證/安全
首席運輸產品分享給你的朋友吧：人人網新浪微博開心網MSNQQ空間
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4. 求投訴中國電信模板

你是哪裡的朋友 可以先在網上投訴就是電信的網上營業廳 然後投訴總經理熱線

5. 投訴信回復範文

投訴信回復範文如下：

尊敬的客人：

您好！很感謝您對我們酒店的服務提出意見，我代表我們酒店向您道歉。對於我們員工的失誤，我們感到很抱歉，我們一定會加強對員工的管理。

我們企業堅信一個道理就是「100-1=0」。她有兩個含義：一是酒店出售的產品由多種服務項目購成，每項服務產品如客房、餐飲、娛樂等都代表著一個整體的酒店形象，如果其中任何一項產品出了質量問題，損害的不僅是這項產品的聲譽，而是整個酒店的名聲，故100-1=0。

二是客人入住酒店消費，其消費項目由多種服務項目購成，顧客對服務項目的任何一項不滿意，他們的滿意度不會因此按減法遞減，而是全面否定，因為他不可能體驗所有的服務項目。

在他看來，他體驗的那個項目就代表了所有項目的服務質量。在市場競爭日趨激烈的條件下，他不會當「回頭客」，再消費這家酒店提供的服務，對這家酒店來說，它的服務收益便等於零。所以從根本上說，服務質量是酒店的生命。

它告訴我們，對顧客而言，服務質量只有好壞之分，不存在較好較差的比較等級。好就是全部，不好就是零。服務不是零零散散的行動，而是一個系統的工程。挑剔的顧客，會因為系統中一個「點」的問題，而對整個系統的其他部分予以否定。

這其實不是顧客的非理性，而恰恰就是「顧客理性」。在顧客理性面前，任何抱怨都是無用的。服務，就必須要追求顧客滿意。

對此，我們酒店對 「滿意」的詮釋是：沒有投訴，並不等於滿意；沒有不滿意，也不等於滿意；真正的滿意是讓顧客感動，是讓顧客的積極情感發酵、膨脹，不由自主地想對別人講述自己的被感動狀態。只有這樣的「滿意」，才是真正的「滿意情感」。

我們會設立服務質量管理組織結構。作為服務質量體系的組織保證，建立內容全面、科學合理、控制嚴密的服務質量控制系統，通過一定的制度、規章、方法、程序等，使酒店質量管理活動系統化、標准化、制度化，把酒店各質量活動納入統一的質量管理系統中。

我們將對各服務項目的日常管理和服務環節明確質量標准，制定工作規范和工作程序，使員工服務行為有章可循。對酒店各崗位、各環節的服務過程進行如實記錄，仔細分析研究，按照質量管理要求進行改進，使之合理化，並以文字和圖表的形式確定下來，形成服務程序。

同時，我們還將制訂服務質量檢查程序和控制標准，建立質量信息反饋系統，收集分析服務不符合標準的原因，提出和實施改進措施。

感謝您對我們酒點的服務提出的意見，我們以後決不會出這類的問題了，我們會以最優質的服務來回抱給顧客。

我們翹首以待，期待著您對我酒店的寶貴意見，希望在新的一年裡我們能夠「不斷地創造新服務，圍繞賓客創造價值，與賓客一同成長發展！」

祝您們事事順心！

xx酒店

20xx年xx月xx日

(5)投訴模板英語擴展閱讀

處理顧客的投訴原則

第一，不能與顧客爭執。我們的目的是為了傾聽事實，進而尋求解決之道。爭論只會妨礙我們聆聽顧客的觀點，不利於緩和顧客的不良情緒。

第二，尊重顧客的感覺。顧客進行了投訴，說明我們有什麼地方肯定做的不對或者不好。我們盡量認同顧客的感覺，這種默許的方式有助於緩和顧客的煩躁和不滿。為我們下一步圓滿的處理好問題打下良好的感情基礎。

第三，處理的時間越早，效果越好。服務失誤發生後，應該在第一時間處理，時間越長，顧客的傷害就越大，顧客的忠誠度就會受到嚴重的考驗。

6. 高考英語作文感謝信,投訴信,建議信,議論文,介紹信,求助信的範文或者答題模板，答題模板更好。

要那一段自己找吧

A Letter To My Parents
Dear Mom and Dad,
I love you! I love you so much! I love you with all my heart! This letter to you is to tell you my true feelings from the bottom of my heart.
Thank you so much for bringing up! Thank you so much for raising me. I know how hard you』ve worked ring the past years. I can image how many difficulties and obstacles you』ve conquered. I can imagine all the problems you have faced and all the sweat and tears you have shed to make my life better. I can fully understand what a huge responsibility it is to raise a child. You』ve been very patient with me. You』ve encouraged me and you』ve helped me. You』ve tried your hardest to give me the best things in life. You』ve made a lot of sacrifices and many difficult choices. I also know that you have great expectations of me. You want me to be very successful and happy. You want me to be the best person I can be. You want me to do great things with my life. You want me to make the world a better place. I know you have so many so many hopes and dreams for my future.
Today I want to tell you something extremely important.
Today I want to tell you that you don't need to worry about me any more. I'm grown up! I will be responsible for my life and for my future. I will study very hard. I will exercise everyday to keep fit. I will read English every morning and every night. I will make the best use of every spare minute. I will be happy, confident, positive and energetic everyday!! I will develop good habits and use them to constantly improve myself. I will never do anything that would harm my body or my mind. I will never do anything that would make you feel disappointed or ashamed. I will learn as much as I can and become smarter and stronger every day. I have learned by watching you that the best way to reach my goals is to work hard and never give up. You』re my best role models. You set a great example for me.
I have so many great dreams. I know that realizing these dreams will take a lot of time and effort. But don't worry about me. I have strong confidence in myself. I know if I keep trying, keep working hard and keep dreaming, I will definitely realize all my dreams. I will be somebody special. But I will not only care about myself. I will contribute to my school, my hometown and my country. I will contribute to society. I will use all my abilities and talents to help my family and my country have a glorious future. I will make a difference in this world.
Dear Mom and Dad, you』ll be proud of me! You will see great results from all your hard work and sacrifice. Thank you very much for your continued support! Thank you very much for your patience, love and understanding. I love you! I appreciate you! I』m very proud of you!
Exercise every day to keep healthy! Enjoy life every day and stay happy! My only hope for you is you both to enjoy continued health and happiness. You brought me into this word to share your life. I will do my best to make sure each day of it is filled with joy and pride.
Mom and Dad, you are the best parents in the world! I don』t know what I would have done without you.
All My Everlasting Love,
Your Son /Daughter
給爸爸媽媽的一封信

親愛的爸爸媽媽：
我愛你們！我是多麼的愛你們啊！我全心全意去愛你們！給你們寫這封信是想告訴你們我內心深處的真實感受。
感謝你們撫養我長大，感激你們的哺育之恩，我清楚地在過去的這么多年來，你們多麼辛苦的工作。我能想像你們克服了多少困難與艱辛，也能想像這些年來你們所面對的問題，還有你們為我的生活變得更加美好而灑下的熱淚與汗水！我能深刻理解，撫養一個小孩是多麼巨大的責任。你們對我非常耐心。你們一直在鼓勵與幫助我。你們盡最大的努力為我提供生活中最好的東西。你們做出了許許多多的犧牲，也做過很多困難的抉擇。我也知道你們對我有殷勤的期望。你們希望我成功並快樂，你們希望我成為最好的人，你們希望我能用生命去做偉大的事情，你們想我能將這個世界變得更加美好。我知道你們對我的未來有許多希望和夢想。
今天我要告訴你們一件極其重要的事。
今天我想跟你們說不需要再為我擔心了。我已經長大成人。我會為我的人生和未來負責的。我會用功讀書。我會每天鍛煉身體，保持良好心態。每個清晨與夜晚我都會讀英語。我會充分利用閑暇的每一分鍾。我每天都會快樂、自信、積極向上並且精力充沛！我會養成良好的習慣，並且利用它們不斷完善自己。我不會做任何有傷身心的事情。我不會做任何讓你們失望或感到羞恥的事情。我會盡量的多學習，每天變得更聰明、更強壯一點。在你們身上我看到要達成目標的最好的辦法是刻苦，並且永不放棄。你們是我最好的人生楷模，為我樹立了一好榜樣。
我有許多偉大的夢想。我知道要實現這些夢想要花很多時間與精力。不過不要為我擔心，因為我對自己有強烈的自信心。我知道只要我一直堅持不懈，敢想敢拼，一定能實現我所有的夢想。我會成為不平凡的人，不過我不會只關心自己，我會為學校、為家鄉、為祖國做出貢獻。我會回報社會。我將用自己的聰明才智讓我們的家及我們的祖國擁有一個光輝的未來。我會在這個世上作出點成就來。
親愛的爸爸媽媽，你們將會為我自豪的。你們將會看你們所有的辛苦與犧牲都是有好的結果的。非常感謝你們一直以來的支持！感謝你們對我付出的耐心、關愛與理解。我愛你們！我感激你們！我為你們而自豪。
每天堅持鍛煉保持身體健康。享受生活，快樂每一天！對你們的唯一希望是希望你們能保持健康與幸福。是你們把我帶來這個世界上，來分享你們的生活。我會盡力保證每一天你們的生活都是充滿快樂與驕傲。爸爸媽媽，你們是世界上最好的父母！真不知道如果沒有你們，我會怎麼樣。
永遠愛你們的女兒、兒子

7. 投訴信的模板

如果消費者在遇到商品質量問題，向生產，經銷企業反映問題解決不了的情況下，內可能就會想到告狀，容打官司。無論是到商店的主管部門，技術監督部門，消費者協會，工商行政管理部門投訴，還是到人民法院投訴，一般都要遞交書面投訴書，或起訴狀，這樣能更好清楚表達自己的意願和要求，便於受理機關審理案件。也可以向有管轄權部門的接待人員口頭提出投訴要求，由有關工作人員做好筆錄，原告人簽字或蓋章以後就完成了口頭投訴的手續。

投訴書應按下列內容書寫：

題頭應寫：起訴狀，訴狀或投訴書。

在題頭下面應寫明自己所投訴的問題性質和種類。如：「假冒名牌」，「摻假是假」等。

接著寫明投訴的內容，反映的問題。這部分要實事求是，一目瞭然，不能含糊不清，不要因為氣憤或懷有不正當目的，隨便誇大事實或縮小事實，給解決問題帶來困難。

最後寫明投訴者的意見，這部分內容要合情合理，不可無理取鬧，刁難別人；引用有關規定要准確，不要斷章取義，同時要提出准確的證據，投訴書還要寫明：

A 投訴人的姓名，性別，單位，民族，職業，住址；B 被投訴人的姓名，單位；C 證據材料，證人姓名，投訴時間。

8. 處理客戶投訴回函格式

http://people.rednet.cn/User_UploadPic/2008/04/08/20080408113727_rednet.jpg
紅網《百姓呼聲》欄目組：

貴欄目2008年3月日發出的紅調字[2008]0227號湖南紅網調查函已於2008年4月1日收悉，現將調查處理和投訴原因及整改措施情況匯報如下：

一、調查處理情況。

4月1日，經調查落實用戶投訴情況屬實，我公司已於2008年3月28日給完成點火通氣，並已與該用戶進行了電話聯系，用戶表示滿意。

二、引起投訴的原因。

1、任務量增加是造成用戶投訴及未按期履約的原因之一。

去年10月份起至今年1月底，我公司按天然氣民用戶安裝計劃是6000餘戶，而從10月份起我市廣大用戶申請報裝天然氣的熱情高漲，為盡量滿足百姓的這種需求，我公司接納用戶的數量已達14000戶左右，並且絕大部分是要求在過年前點火送氣。雖然在施工力量、施工措施方面已做了大量的准備，但任務量的增大和部分用戶或小區的施工環境未達到要求，有的甚至人為阻工，經多方協調仍不能解決問題，致使工程不能按計劃完成。

2、冰凍期長是造成用戶投訴及未按期履約的原因之二。

今年從元月以來，南方數省及我市遇到了百年一遇的冰凍災害，冰雪災害期達三十餘日，致使2000餘戶居民安裝不能如期完成。

3、施工隊民工不能按國家規定休假正常上班是造成用戶投訴及未按期履約的原因之三。

「春節」是國家和民族的傳統佳節，按農村的傳統習慣，一般要出正月十五才進城上班，而施工隊大部分是農民工，致使冰災過後較長一段時間仍不能組織正常施工。

4、去年10月，為適應市場和公司管理需要，我司信息化上線，信息化的實施對公司原新有業務流程有更高的要求，原業務模式將按要求進行變更，業務崗位人員將有一段適應過程，也給業務流程的正常進行帶來一定影響。

三、下一步的整改措施。

1、成立用戶投訴處理小組。

從3月初起，公司根據用戶的投訴情況，迅速成立投訴處理小組，全權處理未按合同履約的用戶投訴，根據用戶需求，重新按時間、計劃、按要求盡快保證用戶履約天然氣安裝、通氣。從處理的用戶投訴情況來看，效果良好。

2、制定業務流程的實施考核辦法和投訴受理考核辦法。

3月初起，公司先後制定了《業務流程的實施考核辦法》和《投訴受理考核辦法》。要求各相關責任部門及責任人認真組織學習，公司按辦法認真進行考核，並在3月15日開始執行，盡快理順業務流程。

3、在短時間內力促合同履約。

截止春節前未按時安裝的天然氣合同民用戶大約有2000餘戶，公司正採取措施，在4月底以前有計劃、有步驟地完成這部分用戶的履約。

4、加強施工隊的培訓教育。

認真組織施工隊人員的安全及文明施工，服務規范教育，以確保用戶對安全和服務滿意。

5、吁請政府、媒體及相關部門給予我們更大的理解和支持，幫助我們協調和化解一些矛盾及問題。

我們相信，在政府及廣大用戶的理解和支持下，通過全司人員的不懈努力，我們將迅速改變現狀，不辜負政府及老百姓的期望，更好地去服務社會、服務人民。

湘潭新奧燃氣有限公司（公章）

二〇〇八年四月七日

9. 亞馬遜如何避免遲到貨物投訴模板

投訴是不可以避免的，所以遇到投訴，不要著急，要理性的看待賣家的投訴投訴。投訴從另一方面來看是促進商店更好發展的動力。

1、首先要積極回復，讓消費者知道你關心他的問題，可以提供優惠券，讓他們下次再光顧。

Dear [CUSTOMER NAME]
Thank you for shopping with [ERROR WITH ORDER].We』ve[CREDITED YOUR ACCOUNT/RESHIPPED YOUR ORDER /FIXED THE ISSUE] and you will still receive your order via your selected shopping method.
We sincerely apologize for any inconvenience and we are happy to offer you[DISCOUNT /PROMOTION] for your next purchase.Simply use this code at checkout :[DISCOUNT CODE].
If you have any questions or require additional assistance,please don』t t hesitate to contact us at [YOUR PHONE NUMBER] or via email at [YOUR EMAIL ADDRESS].
Thank you

2、解決方案要迅速積極，在回復郵件里提供解決方案，而且語氣要感同身受。

HI [CUSTOMER NAME],
Thank you for reaching out. I am so sorry to about your trouble with [ISSUE].
I』 ve gone ahead and [SOLUTION] as an apology for any inconvenience you may have experienced. I know that [ISSUE] can be incredible [FRUITRATING/ANNOYING/...Jand I do hope that you try ordering from [YOUR BUSINESS] again in the future.
Thank you for giving us a try and if there』 s anything else that I can do for you. Please let me know!
Best.
[YOUR NAME]

3、有時候你自己可能沒有一個良好的解決方案，那就讓消費者自己提出來需要什麼補償，讓他們明白你已經了解了他們的問題。

HI [CUSTOMER NAME]
Thank you for reaching out. sorry for the trouble!/ I am so sorry to hear that. Would you for mind telling me more about [SUGGESTION]?
At this time, we are unable to offer [SUGGESTION]. However, it does sound like a great idea and I have passed your feedback onto our team. I definitely understand how [FRUSTRATING /ANNIYING...] it can be to deal with [ISSUE].
I really appreciate your input and I do hope you』 ll give us another try. If there』 s anything else I can do for you, please let me know.
Best.