投诉信作文

㈠ 求一片作文（投诉信）。

尊敬的XXX电影院经理：

您好，我是XXX电影院的观影者，我经常到XXX电影院观影，看电影是一种享受，因为是精神上的享受，所以即使电影院的门票才如此之贵，观影的人还是人流涌动，络绎不绝。
在XXX电影院观影多次，发现电影院里面的一些观众实在是举止欠妥，不为他人着想，在观影期间，频频有人接电话，而且声音嘈杂，就差不大声喧哗了，严重影响了其他观影者的观影心情，无法专心，电影中人物说的话也听不清了，谈何观影？
其次，电影院也算公共场合了，嗑瓜子，喝的饮料，吃的零食，吃完就随地乱扔，这是一个文明的场合，上厕所，在电影院里走动的时候，看的遍地的垃圾，在一推垃圾周围观影是什么心情？观影的心情也会大打折扣。
电影院是观众寻求精神享受和思想熏陶的地方，但这不意味着只要有电影可以看就好，如若如此，那为什么不去买碟，或者等电影下线了再到网上去看，而且还便宜？宁可掏腰包也要去电影院看电影，是因为在电影院看电影喜欢的就是电影院的氛围，一种专门让人全神贯注的看电影的氛围，然而，这种氛围却一些观影者的不雅行为举止下被破坏了。这大大打击了其他观影者的心情。 因此我向贵电影院放映这些问题，希望贵影院能够给予重视，虽然顾客是上帝，但上帝也是要守规矩的，这样才能建立一个良好的观影环境。
以下是本人的几点建议：
1，在电影院的每个座位旁边系一个袋子，并提醒观众要把垃圾丢到袋子里
2，在电影院的入口处标明文明观影的字语，如：”请勿乱丢垃圾，共做文明观影人““请勿大声喧哗”
3，在电影开始之前要有公告：小声接电话，垃圾勿乱扔，不要大声喧哗等告知观影人文明观影的话。
以上就是本人对贵影院的一些意见和建议，希望贵影院能够给予关注，或许我的建议不够好，也希望您能想些更好的方法，维护电影院的环境氛围。电影院的环境是电影院的口碑，电影院的环境需要电影院工作人员和观影人共同建造，愿我们能一起努力建造文明电影院。

XXX电影院观影人
2013年X月X日
PS:也可以留下电话或者姓名，看楼主意愿。

㈡ 三级作文 投诉信

Dear Mr. Gao:

I bought a color TV set from your store yesterday, but when I came back to home, I found there was no image in it. So I returned to your store, but your shop assistants said they would not be responsible for the problem.

I bought the color TV set and took it back to home without any question and I can only assume that the problem must be e to the quality of TV set itself.

I shall be glad that if you will replace my TV set as soon as possible.

Yours sincerely,
***

或者是:
Dear Mr. Gao

I have to write this complain letter even it is a little bit interruptive to you. I bought a color television in your emporium the other day, but there was no image when I turned it on at home. There might be something wrong with the new-bought TV, so I went back to find the exact salesperson to ask for changing a new one. She refused me without any politeness. I＇m wondering how can you treat customers like this? I＇m writing to ask my money back if you can not provide a new one.

Yours Sincerely

ＸＸＸ Dear Sir,I am writing to let you know the deplorable attitude of one of your staff member. I received my telephone bill for the previous month from you and thought there were some errors in calculation: I had been overcharged for two overseas calls. However, when I called your Complaints Department, the girl who answered my phone was very rude. For one thing she interrupted me continually, for another she even said that the fault was my own. Needless to say, such a way of dealing with customers is unacceptable. I would like to suggest that the girl in question should be disciplined, and instructed on the proper way to deal with clients. And I hope she can make formal apology to me. An early response will be appreciated.Sincerely yours,Donna译文亲爱的先生：我写这封信是为了让你知道你们一个员工的服务态度。我收到你们上个月的话费单后发现有些计算错误，我觉得我被多收了两个国际长途费用。但当我打电话询问客服部门时，接电话的女孩态度非常粗鲁。一方面她总是打断我的话，另一方面她甚至说错误在我。这样对待客户的态度实在让人难以接受。我建议对这个女孩进行惩罚，另外告诉该如何对待客户。我希望她能向我正式道歉。请早日回复。

㈢ 英语作文投诉信

就下述文章写一篇投诉信：
你在某商店没了一双皮鞋，穿了不到一个月就发现坏了，去信要求这家商店退货赔款。
Dear Mr. Manager,
I’m writing to complain about the poor quality of shoes in your store. One month ago I bought a pair of shoes from your store. It wears well as I like.However, it was broken in less than a month. It disappointed me much.
I choose to complain to you because I’m sure you will be able to take back the shoes and pay an indemnity.
Yours faithfully
Tom

㈣ 求一篇英语作文 内容为投诉信

Dear Retailer:

I am writing to request a full refund of my tuition fee of $220 for
the extension course, "History of Macroeconomics" that began on
February 10th, 2003.

As noted in the requirements of "Tuition Refund" section of the
University Student Manual, I have withdrawn from the course within
the six-week time limit. A of that withdrawal slip is attached.

Unfortunately, ill health has proscribed continuing my ecation at
this time. In support of this claim, I've attached a letter from my
physician, Dr. Holmes, where he notes that he has advised me to limit
my physical activities, and feels that my illness is such that I
should not continue traveling to the school at this time.

If you require any further information from me, feel free to contact
me at [address] or [phone number]. I appreciate your prompt
attention to this matter and look forward to receiving the full
refund.

Sincerely,

[Name]

㈤ 英语作文 投诉信

Dear Sir or Miss，
I am writing to you to make a complaint about the delay of paying and ask for improvement.
Nowadays,we have business with many people and some of them may be very familiar to us,so the first impression is very important. When we first work together, we have made a deal that as soon as we complete our work the money should be paid. At first,you had been good for several times,but now it has been worse and worse which makes us begin to reconsider our relationship. We also need money to pay our employees and other fees so that the delaying of payment makes us not very pleasant.
When we choose to work together with you,we hope we can have a long term cooperation with you and we have been working hard on it. We hope you can make timely payments in the future, I hope we can cooperate happily
Yours sincerely,
LiMing

㈥ 投诉信回复范文

投诉信回复范文如下：

尊敬的客人：

您好！很感谢您对我们酒店的服务提出意见，我代表我们酒店向您道歉。对于我们员工的失误，我们感到很抱歉，我们一定会加强对员工的管理。

我们企业坚信一个道理就是“100-1=0”。她有两个含义：一是酒店出售的产品由多种服务项目购成，每项服务产品如客房、餐饮、娱乐等都代表着一个整体的酒店形象，如果其中任何一项产品出了质量问题，损害的不仅是这项产品的声誉，而是整个酒店的名声，故100-1=0。

二是客人入住酒店消费，其消费项目由多种服务项目购成，顾客对服务项目的任何一项不满意，他们的满意度不会因此按减法递减，而是全面否定，因为他不可能体验所有的服务项目。

在他看来，他体验的那个项目就代表了所有项目的服务质量。在市场竞争日趋激烈的条件下，他不会当“回头客”，再消费这家酒店提供的服务，对这家酒店来说，它的服务收益便等于零。所以从根本上说，服务质量是酒店的生命。

它告诉我们，对顾客而言，服务质量只有好坏之分，不存在较好较差的比较等级。好就是全部，不好就是零。服务不是零零散散的行动，而是一个系统的工程。挑剔的顾客，会因为系统中一个“点”的问题，而对整个系统的其他部分予以否定。

这其实不是顾客的非理性，而恰恰就是“顾客理性”。在顾客理性面前，任何抱怨都是无用的。服务，就必须要追求顾客满意。

对此，我们酒店对 “满意”的诠释是：没有投诉，并不等于满意；没有不满意，也不等于满意；真正的满意是让顾客感动，是让顾客的积极情感发酵、膨胀，不由自主地想对别人讲述自己的被感动状态。只有这样的“满意”，才是真正的“满意情感”。

我们会设立服务质量管理组织结构。作为服务质量体系的组织保证，建立内容全面、科学合理、控制严密的服务质量控制系统，通过一定的制度、规章、方法、程序等，使酒店质量管理活动系统化、标准化、制度化，把酒店各质量活动纳入统一的质量管理系统中。

我们将对各服务项目的日常管理和服务环节明确质量标准，制定工作规范和工作程序，使员工服务行为有章可循。对酒店各岗位、各环节的服务过程进行如实记录，仔细分析研究，按照质量管理要求进行改进，使之合理化，并以文字和图表的形式确定下来，形成服务程序。

同时，我们还将制订服务质量检查程序和控制标准，建立质量信息反馈系统，收集分析服务不符合标准的原因，提出和实施改进措施。

感谢您对我们酒点的服务提出的意见，我们以后决不会出这类的问题了，我们会以最优质的服务来回抱给顾客。

我们翘首以待，期待着您对我酒店的宝贵意见，希望在新的一年里我们能够“不断地创造新服务，围绕宾客创造价值，与宾客一同成长发展！”

祝您们事事顺心！

xx酒店

20xx年xx月xx日

(6)投诉信作文扩展阅读

处理顾客的投诉原则

第一，不能与顾客争执。我们的目的是为了倾听事实，进而寻求解决之道。争论只会妨碍我们聆听顾客的观点，不利于缓和顾客的不良情绪。

第二，尊重顾客的感觉。顾客进行了投诉，说明我们有什么地方肯定做的不对或者不好。我们尽量认同顾客的感觉，这种默许的方式有助于缓和顾客的烦躁和不满。为我们下一步圆满的处理好问题打下良好的感情基础。

第三，处理的时间越早，效果越好。服务失误发生后，应该在第一时间处理，时间越长，顾客的伤害就越大，顾客的忠诚度就会受到严重的考验。