⑴ 求一篇投诉信```100字左右``
Dear Sir,
I am writing to you to complain about the outrageous service I received today in your supermarket. I went there this morning to buy a mobile phone, but when I asked the salesgirl to show me the items, she simply turned a deaf ear to me. And obviously she was angry at me because I interrupted her telephone conversation!
This kind of things should have never happened in a supermarket with good reputaion as yours. I hope to hear from your in this regard.
faithfully,
Angry Customer
⑵ 急需一篇英语投诉信
I would like to make a request on room change in this hostel. The main reason I want a room transfer because I prefer a quiet environment to study. Since my roommate's friend visit her often, they used to be very noisy, which distracted me from studying. The purpose I come to this school is to seek knowledge, i truly hope that i can get a single room so that i can pay full attention on my study.
顺便说一说我当年的悲催事件。我要求换房,那管理员跟我说要学习不会去图书馆啊。。
⑶ 根据以下的提示写一篇投诉信
Dear Sir or Madem,
I write this letter to complain that your saleman sent me a shirt in a wrong size.
Here is what happened .I order a shirt (order No.890560)from your company online three weeks ago and i told the salesman the size of the shirt correctly when i ordered it .But when i received the shirt from the express company ,i found that your worker sent me a shirt in a wrong size.So i want your company can send me the right-sized shirt and cover the fee of sending the wrong shirt back to you.
I am looking forward to your early reply!
Yours sincerely,
LiMing
⑷ 一篇英语投诉信 急需!!!!
Dear Sir
Further to my recent conversation with your colleagues I am now writing to inform you that I will be raising an action against your company with regards to the above item which I purchase on the 3rd September 2005.
The LCD television was bought with the help of some money donated by our patients. As its purpose was solely for patient use whilst waiting to be seen by their doctor or nurse. Up until Saturday the 24th February it worked well but on Saturday I went to switch it on and it did not come on at all and hasn’t done since. I went through the basic checks with the plug and socket but was unable to find an explanation for why it has stopped working.
I contacted your company on Monday of this week and was advised that there was nothing Comet could do as the machine was out of warranty. I was advised to contact Philips. I have subsequently contacted my solicitor and the consumers group for advice. Both advise that I should raise an action for reimbursement of costs to repair the television which is what I plan to do. Can you forward the contact details of the most appropriate person who I should write to. As a matter of interest I have posted this letter on the LCD TV in the patient reception area for all of our patients to see as naturally they deserve an explanation also as to why such an expensive television which is only 18 months old should breakdown. This will remain posted until I have received a satisfactory response from you. I am giving you 14 days to respond to this letter. If I don’t hear from you I will proceed with small claims action without further notice.
I look forward to hearing from you.
后面加结束语和署名。结束语一般可以是 best, with regards, sincerely, kind 之类的。但鉴于投诉,可以直接后面跟署名就行了。
⑸ 投诉信回复范文
投诉信回复范文如下:
尊敬的客人:
您好!很感谢您对我们酒店的服务提出意见,我代表我们酒店向您道歉。对于我们员工的失误,我们感到很抱歉,我们一定会加强对员工的管理。
我们企业坚信一个道理就是“100-1=0”。她有两个含义:一是酒店出售的产品由多种服务项目购成,每项服务产品如客房、餐饮、娱乐等都代表着一个整体的酒店形象,如果其中任何一项产品出了质量问题,损害的不仅是这项产品的声誉,而是整个酒店的名声,故100-1=0。
二是客人入住酒店消费,其消费项目由多种服务项目购成,顾客对服务项目的任何一项不满意,他们的满意度不会因此按减法递减,而是全面否定,因为他不可能体验所有的服务项目。
在他看来,他体验的那个项目就代表了所有项目的服务质量。在市场竞争日趋激烈的条件下,他不会当“回头客”,再消费这家酒店提供的服务,对这家酒店来说,它的服务收益便等于零。所以从根本上说,服务质量是酒店的生命。
它告诉我们,对顾客而言,服务质量只有好坏之分,不存在较好较差的比较等级。好就是全部,不好就是零。服务不是零零散散的行动,而是一个系统的工程。挑剔的顾客,会因为系统中一个“点”的问题,而对整个系统的其他部分予以否定。
这其实不是顾客的非理性,而恰恰就是“顾客理性”。在顾客理性面前,任何抱怨都是无用的。服务,就必须要追求顾客满意。
对此,我们酒店对 “满意”的诠释是:没有投诉,并不等于满意;没有不满意,也不等于满意;真正的满意是让顾客感动,是让顾客的积极情感发酵、膨胀,不由自主地想对别人讲述自己的被感动状态。只有这样的“满意”,才是真正的“满意情感”。
我们会设立服务质量管理组织结构。作为服务质量体系的组织保证,建立内容全面、科学合理、控制严密的服务质量控制系统,通过一定的制度、规章、方法、程序等,使酒店质量管理活动系统化、标准化、制度化,把酒店各质量活动纳入统一的质量管理系统中。
我们将对各服务项目的日常管理和服务环节明确质量标准,制定工作规范和工作程序,使员工服务行为有章可循。对酒店各岗位、各环节的服务过程进行如实记录,仔细分析研究,按照质量管理要求进行改进,使之合理化,并以文字和图表的形式确定下来,形成服务程序。
同时,我们还将制订服务质量检查程序和控制标准,建立质量信息反馈系统,收集分析服务不符合标准的原因,提出和实施改进措施。
感谢您对我们酒点的服务提出的意见,我们以后决不会出这类的问题了,我们会以最优质的服务来回抱给顾客。
我们翘首以待,期待着您对我酒店的宝贵意见,希望在新的一年里我们能够“不断地创造新服务,围绕宾客创造价值,与宾客一同成长发展!”
祝您们事事顺心!
xx酒店
20xx年xx月xx日
(5)找一篇投诉信扩展阅读
处理顾客的投诉原则
第一,不能与顾客争执。我们的目的是为了倾听事实,进而寻求解决之道。争论只会妨碍我们聆听顾客的观点,不利于缓和顾客的不良情绪。
第二,尊重顾客的感觉。顾客进行了投诉,说明我们有什么地方肯定做的不对或者不好。我们尽量认同顾客的感觉,这种默许的方式有助于缓和顾客的烦躁和不满。为我们下一步圆满的处理好问题打下良好的感情基础。
第三,处理的时间越早,效果越好。服务失误发生后,应该在第一时间处理,时间越长,顾客的伤害就越大,顾客的忠诚度就会受到严重的考验。
⑹ 需要找人写一篇投诉吧主的投诉书
不用投诉书那么麻烦,全全交给我,保证把他的吧主撤掉。
只是现在贴吧投诉的管版理员一个也不在,明天我权帮你办这事,办好后立即通知你。
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那个吧主已经被撤消http://post..com/f?kz=286046707
可以把悬赏分给我吗?
⑺ 我要写一篇投诉信,可我文采不好,不会写。谁帮我写写,进来看下具体些什么
孩子,你要写给谁啊,我自认为我还是生了张利嘴地,我们学校也这样的,教育局说减负,可我们学校偷着买资料,人家来检查,还让我们藏起,我吐血了,说正题,投诉信讲究工整有力,还有合情合法,其实我们政治学的那些事可以拿来用的,关键就是要找对你的证据和理由,让你的投诉信合情合理,言辞要犀利,但不可有粗话,字迹工整,要找对该解决的地方,找对该投诉的地方,同学影响别人学习也可以说啊,你要是觉得我还可以,你就采纳,我另外写给你
⑻ 急求一篇中文的投诉信
不知道你要的是属于哪一种的投诉信。
先给你一旅游和消费的投诉信格式,自己参考。
写投诉信应本着真实的原则,如实的反映情况,根据1991年国家旅游局颁布的《旅游投诉暂行规定》,投诉信应包括以下几部分:
一、投诉者的姓名、性别、国籍、职业、单位(团体)名称、地址、联系电话。
二、被投诉者的名称、通讯地址、联系电话。
三、投诉的事实与理由。
四、具体赔偿要求。
五、与事实有关的证明材料,如合同、传真、机船车票、门票、凭证、发票等。
另外,投诉者应该按照被投诉者数提出诉状副本,并依法在投诉过程中提供新证据。旅游投诉是保护自身合法利益的手段,是旅游管理机关处理旅游质量等问题的行为。
消费者投诉信格式
投诉信应按下格式,填好各项后,函寄各级消委会
姓 名 性 别 职 业
工作单位 电 话
通讯地址 邮政编码
商品名称 牌号 型号 出厂日期 价格
商店名称 电话
地址 邮政编码
厂家名称 电话
地址 邮政编码
购买日期 损失价值
投诉内容
⑼ 写一篇投诉信
xin
⑽ 急求一篇投诉信,
你先把你要投诉的人或单位,以及理由,要求怎样解决先告诉我吧。