⑴ 求英语对话一篇——酒店投诉处理,一名接待员,一名客人,投诉时经理不在酒店
客人:Hey,waiter,come here.
嘿,服务员,过来.
服务员:What is the matter,sir?
怎么了,先生?
客人:I have a complaint.Please ask your manager here.
我要投诉,找你们经理来.
服务员:Sir,is there anything unsatisfying?
先生,有什么地方不满意吗?
客人:Look at the soup,there is a fly floating over it.
看这汤,上面漂着一只苍蝇.
服务员:That is impossible,I have checked it carefully.
不可能啊,我仔细检查过了呀.
客人:Anyway,I want to see your manager.
不管怎样,我要见你们经理.
服务员:OK,I go to find our manager.
好,我去找经理.
客人:I need you give me a reasonable explanation.
我需要你们给我个合理的解释.
服务员:We will,please wait a moment.
会的,请稍等.
⑵ 处理酒店投诉英语情景对话及语句都有哪些
想要处理的酒店投诉英语情景对话及语句如下：
.
I'm sorry to hear that, madam.
听到这件事我们真是很抱歉。
2. I'm sorry，it's the policy of our hotel. I hope you will understand.
对不起，我们店也有这个规定，希望您能理解。
3. I'm terribly sorry, madam. I'll attend to it at once.
非常抱歉，女士，我马上就去处理。
4. Mr. Smith, we are sorry to have kept you waiting.
史密斯先生，实在对不起，让您久等了。
5. I'm awfully sorry for that. I'll speak to the manager and he'll see to it right away.
实在对不起。我会报告给经理，他会马上处理的。
6. Sorry, sir. I have advise you not to do so. It's against our regulations.
对不起，先生，去劝您别这样做，这违反我们的规定。
7. I'm sorry to hear that. We do apologize for the inconvenience. I'll have the shower fixed, the tub cleaned, the floor dried and toilet items sent to your room immediately.
我很抱歉给你造成的不便。我会找人把淋浴修好的，把浴盆擦干净，地板擦干，并尽快把浴室备品给您送到房间。
⑶ 英语酒店投诉信
Dear Manager, I would like to inform you of unpleasant experiences ring my recent stay at your hotel. The checking-in was a challenge to start with. The receiptionist had great difficulties in both understanding me and expressing herself in English. I believe either she is given more training in language or she should be transferred to a position less demanding on English skills. The bellboy was too greedy to grab my only small bag, obviously in an effort to get tipped. I don't mind his help and tip him if I am in real need. But a greedy boy irritates many customers like me. The washing facility in the room looks poorly maintained. The drainage in the shower room was blocked. The carpet has quite a few of holes as if burnt by ciggeretts. I hope some effort is made by your hotel to improve the service and facility standard, if you want your customers to come back to you again. Last but not the least, I give you my cell phone number in case you would like to hear from me for suggestions. Cell phone: 1234567890 Sincerely yours,(Signature) Bob Smith (print)
⑷ 给酒店投诉部门打电话的英语对话
C=Front Office Clerk 前台服务员 G=Guest 顾客
C：Good evening. Front Office . Can I help you？
晚上好，这里是前台。有什么可以为您效劳？
G：This is Steven， Room 1588. I’ve just checked in and I’m not happy with my room.
我是 1588 房的史蒂文，刚入住的，我对房间不满意。
C：May I know what is wrong？
请问有什么问题吗？
G：The room is smelly and there is someone’s hair on my bed！ I didn’t expect such thinhs would happen in your hotel.
房间有股难闻的气味，我的床上还有别人的头发！我没料到你们酒店会发生这样的事情。
C：I’m sorry to hear that. Mr. Steven. I’ll send a housemaid to your room at once. She will bring air fresher and make up the bed again for you. We do apologize for the inconvenience.
很抱歉有这种事情，史蒂文先生。我马上派一个服务员拿空气清新剂来，并且为您重新整床。
我们为给您带来不便道歉。
G：That’s fine. Thank you.
好吧，谢谢。
C：You’re welcome， Mr. Steven. My name is Jake， and if there is anything else I can do for you， please don’t hesitate to call me .
不客气，史蒂文先生。我叫杰克，如有什么我能效劳的，请尽管给我电话。
顾客投诉各类问题。
1) There is no hot water/water boiler.
没有热水/煮水器。
2) The room is in a smell/too noisy.
房间一团糟/太吵了。
3) The window curtain is full of st.
窗帘积满了灰尘。
4) The pillow cases are stained.
枕头套上有污渍。
5) The bathtub/water closet is dirty.
浴缸/抽水马桶是脏的。
6) The water closet is clogged ant when I flushed it ， it overflowed.
抽水马桶堵住了。我一冲水，水就冒出来。
7) There are no towels/toiletry items/toilet paper in the bathroom.
卫生间没有浴巾/洗浴用品/厕纸。
8) My necklace /watch/wallet is missing.
我的项链/手表/钱包不见了。
9) Get me your manager！
把你们经理叫来。
⑸ 求英语对话一篇——酒店投诉处理，一名接待员，一名客人，投诉时经理不在酒店
客人: Hey, waiter, come here.
嘿，服务员，过来。
服务员: What is the matter,sir?
怎么了，先生？
客人: I have a complaint. Please ask your manager here.
我要投诉，找你们经理来。
服务员: Sir, is there anything unsatisfying?
先生，有什么地方不满意吗？
客人: Look at the soup, there is a fly floating over it.
看这汤，上面漂着一只苍蝇。
服务员: That is impossible, I have checked it carefully.
不可能啊，我仔细检查过了呀。
客人: Anyway, I want to see your manager.
不管怎样，我要见你们经理。
服务员: OK, I go to find our manager.
好，我去找经理。
客人: I need you give me a reasonable explanation.
我需要你们给我个合理的解释。
服务员: We will, please wait a moment.
会的，请稍等。
⑹ 关于酒店投诉的英语对白
人物:经理( hotel manager),客人(guest)`
G; May I speak to the hotel manager please?
M: Hi, this is Benny Smith, the manager of Holiday Inn. How can I help you?
G: Hi. My name is lisa Wang. I would like to file a complaint of the poor service of your hotel. This is my first time to stay in Hotel and it will be my last one too.
M: I am sorry to hear that. Could you tell me exactly what it is all about?
G: When I checked in yesterday, the two girls at the front desk were quite rude. They were chatting with each other. And when I asked about some information of the local sceneries. They just threw a pamphlet at the desk and went on their chatting. That is very unprofessional.
M: Mrs. Wang, I applogize for what had happened. I will look into it and give you a reply as soon as possible.
G: Thank you for your attention in this matter .I really appreciate that.
M: Gould you give me a number that I can reach you?
G: 123-456-789
M: ok. Mrs. Wang, thank you so much for calling. I sincerely ask you to come back to our hotel again and I promise you that what had happened to you yesterday will not repeat.Have a good day!!
G:bye!
⑺ 20分 求英语情景对话`酒店投诉
20分 求英语情景对话`酒店投诉
人物:经理( hotel manager),客人(guest)`
G; May I speak to the hotel manager please?
M: Hi, this is Benny Smith, the manager of Holiday Inn. How can I help you?
G: Hi. My name is lisa Wang. I would like to file a complaint of the poor service of your hotel. This is my first time to stay in Hotel and it will be my last one too.
M: I am sorry to hear that. Could you tell me exactly what it is all about?
G: When I checked in yesterday, the two girls at the front desk were quite rude. They were chatting with each other. And when I asked about some information of the local sceneries. They just threw a pamphlet at the desk and went on their chatting. That is very unprofessional.
M: Mrs. Wang, I applogize for what had happened. I will look into it and give you a reply as soon as possible.
G: Thank you for your attention in this matter .I really appreciate that.
M: Gould you give me a number that I can reach you?
G: 123-456-789
M: ok. Mrs. Wang, thank you so much for calling. I sincerely ask you to come back to our hotel again and I promise you that what had happened to you yesterday will not repeat.Have a good day!bye!
G:bye!