Ⅰ 有一个客人来用餐,后接到投诉,的情景对话
Guests:Waiter!
Waiter: What's wrong,madam?
G: Somethings wrong? I ordered the meal. But I'm waiting here for 20 minutes.
W: Sorry madam. We are bit short of hands now. Your meal will get there right now.
G: That's will be ok.
Ⅱ 求帮忙写一篇英语情景对话 关于东西有质量问题的一个投诉电话 时长3分钟的 高分悬赏啊
Excuse me, I have some problems,can you help me?
With pieasure and what is you problme?
I bought the watch two days ago ,however, it does not work.
Does it break up or lose the power ?
It is impossible.can you repair it?I need it for my test.
Ok,we will try our best to repair it.
Thanks a lot.
好像有点短,你自己在扩充一回下吧答
Ⅲ 针对客户投诉原因,任意编写一段客户与坐席代表之间的对话,并分析原因
客户:我要找你们领导,让你们领导来接电话
座席:先生,您好,请问有什专么问题可以帮到您的属吗?
客户:让你们领导来接电话
座席:先生,请您先跟我说说您需要解决的问题好吗?
客户:你解决不了,叫你们领导来,不然我投诉你
分析:客户不相信座席,不愿再说出问题,要直接找领导;座席不知道客户问题,无法帮客户解决,就算反馈给上级,也不会有结果,还是会回到这个问题上纠缠
Ⅳ 处理客户投诉的沟通技巧
处理客户投诉的沟通技巧,一接到投诉,应该立马向客户道歉,然后再根据投诉内容给予对应的补偿或优惠。
Ⅳ 如何处理顾客的投诉 英语对话
How to deal with customers' complaint?
Ⅵ 处理酒店投诉英语情景对话及语句都有哪些
想要处理的酒店投诉英语情景对话及语句如下:
.
I'm sorry to hear that, madam.
听到这件事我们真是很抱歉。
2. I'm sorry,it's the policy of our hotel. I hope you will understand.
对不起,我们店也有这个规定,希望您能理解。
3. I'm terribly sorry, madam. I'll attend to it at once.
非常抱歉,女士,我马上就去处理。
4. Mr. Smith, we are sorry to have kept you waiting.
史密斯先生,实在对不起,让您久等了。
5. I'm awfully sorry for that. I'll speak to the manager and he'll see to it right away.
实在对不起。我会报告给经理,他会马上处理的。
6. Sorry, sir. I have advise you not to do so. It's against our regulations.
对不起,先生,去劝您别这样做,这违反我们的规定。
7. I'm sorry to hear that. We do apologize for the inconvenience. I'll have the shower fixed, the tub cleaned, the floor dried and toilet items sent to your room immediately.
我很抱歉给你造成的不便。我会找人把淋浴修好的,把浴盆擦干净,地板擦干,并尽快把浴室备品给您送到房间。
Ⅶ 请问谁有呼叫中心投诉处理的话术,有情景对话更好!谢谢!
其实呼叫中心最大的弊病就是不能放弃,真正大型的呼叫中心不在于如何应付客人,内而是要学会选择,如容果是公司的问题就要拿出诚意,口头承诺等于没说。开放式询问:鼓励客户自由的回答,让客户自己说明。限制式询问:把客户的回答限制于是与否,或在你提供的答案中选择。
Ⅷ 关于商品质量投诉的英文情景对话
"where is your boss?I'll complain!"
"I am the boss. what can I do for you."
"look, this is what you have done. How dare you name yourself a laundry expert?"
"I'm so sorry!I just forget to ask my employees not to wash ropes.
"Good, but the most important thing is what I brought here is a sheet!"
Ⅸ 模拟情景:客户投诉同事态度不好,我该怎么与客户沟通 有对话出来
除了道歉安抚还能咋滴,客户是上帝,但上帝不跟你天天呆在一起啊,切记不要为了客户当面数落同事。除非你是他上司