投诉模板英语

1. 英语作文范例：投诉、批评、抱怨信

英文投诉信模板
Dear ______,
①I am ______（自我介绍）. ②I feel bad to trouble you but I am afraid that I have to make a complaint about.
③The reason for my dissatisfaction is ______（总体介绍）. ④ the first place, ______（抱怨的第一个方面）. ⑤In addition, ______（抱怨的第二个方面）. ⑥Under these circumstances, I find it ______（感觉）to______（抱怨的方面给你带来的后果）.
⑦I appreciate it very much if you could ______（提出建议和请求）, preferably ______（进一步的要求）, and I would like to have this matter settled by ______（设定解决事情最后期限）. ⑧Thank you for your consideration and I will be looking forward to your reply.
Yours sincerely,
Li Ming
英文投诉信范文
(Letters of Complaint)
【例一】
Florence Trunkemeyer

College of Business
Ball State University
Muncie, IN 47300
November 15, 1998
General Computer Corporation
Engineering Department
P.O. Box 73219
Fort Worth, TX 76108
Dear Sir:
With reference to our order No. W 98, the 120 computer sets supplies to the above order were delivered the day before yesterday, but we regret that 20 sets were badly damaged.
The packages containing the computer sets appeared to be in good condition and we accepted and signed for them without question. We unpacked the computer sets with care and can only assume that damage must be e to careless handling at some stage prior to packing.
We shall be glad if you will replace all 20 sets as soon as possible. Meanwhile, we have put the damaged computer sets aside in case you need them to support a claim on your suppliers for compensation.
Yours sincerely,
(Signature)
【例二】
Sunny Company
34 Zhongcheng Road
Jinlian Building
Shanghai
September 12, 2001
Sales manager
Elegance Clothing Company
45 West Street, Nanjing
Jiangsu Province
Dear Mr. Chang:
On September 10, our order for 280 womens cotton sweaters was ly received, but we regret to say that 40 cotton sweaters in white color were seriously soiled.
We had the case investigated immediately, and the result shows the damage was e to improper packing, for which the suppliers are definitely responsible.
Needless to say, we have suffered a great loss from this, as we cannot sell the sweaters in this condition to our customers. We ask you to conct investigation at your end and reply to us.
Sincerely yours,
Sunny Lee
Manager

请采纳，祝您愉快

2. 亚马逊如何避免迟到货物投诉模板

投诉是不可以避免的，所以遇到投诉，不要着急，要理性的看待卖家的投诉投诉。投诉从另一方面来看是促进商店更好发展的动力。
1、首先要积极回复，让消费者知道你关心他的问题，可以提供优惠券，让他们下次再光顾。
Dear
[CUSTOMER
NAME]
Thank
you
for
shopping
with
[ERROR
WITH
ORDER].We’ve[CREDITED
YOUR
ACCOUNT/RESHIPPED
YOUR
ORDER
/FIXED
THE
ISSUE]
and
you
will
still
receive
your
order
via
your
selected
shopping
method.
We
sincerely
apologize
for
any
inconvenience
and
we
are
happy
to
offer
you[DISCOUNT
/PROMOTION]
for
your
next
purchase.Simply
use
this
code
at
checkout
:[DISCOUNT
CODE].
If
you
have
any
questions
or
require
additional
assistance,please
don’t
t
hesitate
to
contact
us
at
[YOUR
PHONE
NUMBER]
or
via
email
at
[YOUR
EMAIL
ADDRESS].
Thank
you
2、解决方案要迅速积极，在回复邮件里提供解决方案，而且语气要感同身受。
HI
[CUSTOMER
NAME],
Thank
you
for
reaching
out.
I
am
so
sorry
to
about
your
trouble
with
[ISSUE].
I’
ve
gone
ahead
and
[SOLUTION]
as
an
apology
for
any
inconvenience
you
may
have
experienced.
I
know
that
[ISSUE]
can
be
incredible
[FRUITRATING/ANNOYING/...Jand
I
do
hope
that
you
try
ordering
from
[YOUR
BUSINESS]
again
in
the
future.
Thank
you
for
giving
us
a
try
and
if
there’
s
anything
else
that
I
can
do
for
you.
Please
let
me
know!
Best.
[YOUR
NAME]
3、有时候你自己可能没有一个良好的解决方案，那就让消费者自己提出来需要什么补偿，让他们明白你已经了解了他们的问题。
HI
[CUSTOMER
NAME]
Thank
you
for
reaching
out.
sorry
for
the
trouble!/
I
am
so
sorry
to
hear
that.
Would
you
for
mind
telling
me
more
about
[SUGGESTION]?
At
this
time,
we
are
unable
to
offer
[SUGGESTION].
However,
it
does
sound
like
a
great
idea
and
I
have
passed
your
feedback
onto
our
team.
I
definitely
understand
how
[FRUSTRATING
/ANNIYING...]
it
can
be
to
deal
with
[ISSUE].
I
really
appreciate
your
input
and
I
do
hope
you’
ll
give
us
another
try.
If
there’
s
anything
else
I
can
do
for
you,
please
let
me
know.
Best.

3. 客人质量问题反馈，回复一份英文邮件。求格式或范文

------ Forwarded Message
From: "Hike, Roger"
Date: Fri, 29 Feb 2008 09:43:13 -0600
To: Aaron Zou
Cc: "Samson, Doug" , "Graham, Kenny"
Conversation: Hatch cover testing results and Required Changes for a new test cover
Subject: Hatch cover testing results and Required Changes for a new test cover

Aaron,

The sample Hatch Covers provided for testing have failed the testing requirements set forth by the Association of American Railroads in the Standard S-2037-92. Pictures 006 and 007 show the damage to the cover after the failed test procere 3.3.7. (I have attached a PDF of the failed procere). The cover also did not have the proper Gel Coat Thickness but this was our fault because the print doesn’t specify thickness.

The hatch covers provided weighed 65 lbs., making the required changes may increase the weigh a little, which is okay as long as they don’t exceed 70 lbs. The weight of the cover was also not on the previous drawing but it is on the revised issue. We also had one issue with the provided samples, the supplier did not trim them to print dimensions. We have also added this to the new drawing as we are not set up to trim these covers ourselves.

We have revised our Hatch Cover drawing to reflect changes that should ensure the passing of the next samples that will be provided. The changes on the hatch cover are highlighted on the drawing so it will be easy to see what needs to changed. These changes also include some corrections of mistakes we made on the provided drawing as well as changes to ensure successful testing. I have attached a PDF file of the revised hatch cover drawing reflecting the necessary changes and I will mail three hard copies to the Shanghai Office per your request.

If you or the hatch cover manufacturer have any questions please feel free to ask me via telephone or email.

Regards,
Roger

Roger W. Hike
Manager Quality Assurance/Safety
Chief Transportation Procts
因为我自己的积分很少所以抱歉只能给这些了谢谢哦很急
最佳答案 主题：又一城：舱口盖测试结果，并要求更改为newtest封面

------转发讯息
从说： "加息，陆观"
日期： Fri ， 08年2月29日9时43分13秒-0600
到：亚伦邹
消委会： "沉信道格" ， "格雷厄姆，肯尼"
谈话：舱口盖测试结果，并要求更改为一个新的考验封面
主题：舱口盖测试结果，并要求更改为一个新的考验封面

阿伦，

样本涵盖舱口规定的测试未能通过测试提出的要求，由美国铁路协会在标准的S - 2037 - 92 。图片006和007显示损坏封面后，未能测试程序3.3.7 。 （我附上一个PDF的失败程序） 。封面，也没有适当的胶衣厚度，但这是我们的错，因为打印并未具体厚度。

舱口涵盖提供权衡65磅，作出必要的变化可能会增加重量小，这是好了，只要他们不超过70磅。重量为封面，也没有对过去的绘画，但它是对修订后的问题。我们也有一个问题，与所提供的样品，供应商没有削减他们打印尺寸。我们也加入了这个新的绘画，因为我们没有成立剪除这些涵盖了自己。

我们修改我们的舱口盖制图，以反映变化，应确保合格的样品明年将提供的。这个变化对舱口盖是突出了对绘画，所以将比较容易，看看有什么需要改变的。这些变化，其中也包括一些更正的错误，我们就提供了借鉴，以及修改，以确保成功的测试。我有一个特殊的PDF文件的修订舱口盖绘画反映了必要的改变，我会邮寄给3个硬拷贝向上海办事处每你的要求。

如果你或舱口盖制造商有任何疑问，请随时向我提问透过电话或电子邮件。

问候，
罗杰

罗杰总统加息
经理品质保证/安全
首席运输产品分享给你的朋友吧：人人网新浪微博开心网MSNQQ空间
对我有帮助
0

4. 求投诉中国电信模板

你是哪里的朋友 可以先在网上投诉就是电信的网上营业厅 然后投诉总经理热线

5. 投诉信回复范文

投诉信回复范文如下：

尊敬的客人：

您好！很感谢您对我们酒店的服务提出意见，我代表我们酒店向您道歉。对于我们员工的失误，我们感到很抱歉，我们一定会加强对员工的管理。

我们企业坚信一个道理就是“100-1=0”。她有两个含义：一是酒店出售的产品由多种服务项目购成，每项服务产品如客房、餐饮、娱乐等都代表着一个整体的酒店形象，如果其中任何一项产品出了质量问题，损害的不仅是这项产品的声誉，而是整个酒店的名声，故100-1=0。

二是客人入住酒店消费，其消费项目由多种服务项目购成，顾客对服务项目的任何一项不满意，他们的满意度不会因此按减法递减，而是全面否定，因为他不可能体验所有的服务项目。

在他看来，他体验的那个项目就代表了所有项目的服务质量。在市场竞争日趋激烈的条件下，他不会当“回头客”，再消费这家酒店提供的服务，对这家酒店来说，它的服务收益便等于零。所以从根本上说，服务质量是酒店的生命。

它告诉我们，对顾客而言，服务质量只有好坏之分，不存在较好较差的比较等级。好就是全部，不好就是零。服务不是零零散散的行动，而是一个系统的工程。挑剔的顾客，会因为系统中一个“点”的问题，而对整个系统的其他部分予以否定。

这其实不是顾客的非理性，而恰恰就是“顾客理性”。在顾客理性面前，任何抱怨都是无用的。服务，就必须要追求顾客满意。

对此，我们酒店对 “满意”的诠释是：没有投诉，并不等于满意；没有不满意，也不等于满意；真正的满意是让顾客感动，是让顾客的积极情感发酵、膨胀，不由自主地想对别人讲述自己的被感动状态。只有这样的“满意”，才是真正的“满意情感”。

我们会设立服务质量管理组织结构。作为服务质量体系的组织保证，建立内容全面、科学合理、控制严密的服务质量控制系统，通过一定的制度、规章、方法、程序等，使酒店质量管理活动系统化、标准化、制度化，把酒店各质量活动纳入统一的质量管理系统中。

我们将对各服务项目的日常管理和服务环节明确质量标准，制定工作规范和工作程序，使员工服务行为有章可循。对酒店各岗位、各环节的服务过程进行如实记录，仔细分析研究，按照质量管理要求进行改进，使之合理化，并以文字和图表的形式确定下来，形成服务程序。

同时，我们还将制订服务质量检查程序和控制标准，建立质量信息反馈系统，收集分析服务不符合标准的原因，提出和实施改进措施。

感谢您对我们酒点的服务提出的意见，我们以后决不会出这类的问题了，我们会以最优质的服务来回抱给顾客。

我们翘首以待，期待着您对我酒店的宝贵意见，希望在新的一年里我们能够“不断地创造新服务，围绕宾客创造价值，与宾客一同成长发展！”

祝您们事事顺心！

xx酒店

20xx年xx月xx日

(5)投诉模板英语扩展阅读

处理顾客的投诉原则

第一，不能与顾客争执。我们的目的是为了倾听事实，进而寻求解决之道。争论只会妨碍我们聆听顾客的观点，不利于缓和顾客的不良情绪。

第二，尊重顾客的感觉。顾客进行了投诉，说明我们有什么地方肯定做的不对或者不好。我们尽量认同顾客的感觉，这种默许的方式有助于缓和顾客的烦躁和不满。为我们下一步圆满的处理好问题打下良好的感情基础。

第三，处理的时间越早，效果越好。服务失误发生后，应该在第一时间处理，时间越长，顾客的伤害就越大，顾客的忠诚度就会受到严重的考验。

6. 高考英语作文感谢信,投诉信,建议信,议论文,介绍信,求助信的范文或者答题模板，答题模板更好。

要那一段自己找吧

A Letter To My Parents
Dear Mom and Dad,
I love you! I love you so much! I love you with all my heart! This letter to you is to tell you my true feelings from the bottom of my heart.
Thank you so much for bringing up! Thank you so much for raising me. I know how hard you’ve worked ring the past years. I can image how many difficulties and obstacles you’ve conquered. I can imagine all the problems you have faced and all the sweat and tears you have shed to make my life better. I can fully understand what a huge responsibility it is to raise a child. You’ve been very patient with me. You’ve encouraged me and you’ve helped me. You’ve tried your hardest to give me the best things in life. You’ve made a lot of sacrifices and many difficult choices. I also know that you have great expectations of me. You want me to be very successful and happy. You want me to be the best person I can be. You want me to do great things with my life. You want me to make the world a better place. I know you have so many so many hopes and dreams for my future.
Today I want to tell you something extremely important.
Today I want to tell you that you don't need to worry about me any more. I'm grown up! I will be responsible for my life and for my future. I will study very hard. I will exercise everyday to keep fit. I will read English every morning and every night. I will make the best use of every spare minute. I will be happy, confident, positive and energetic everyday!! I will develop good habits and use them to constantly improve myself. I will never do anything that would harm my body or my mind. I will never do anything that would make you feel disappointed or ashamed. I will learn as much as I can and become smarter and stronger every day. I have learned by watching you that the best way to reach my goals is to work hard and never give up. You’re my best role models. You set a great example for me.
I have so many great dreams. I know that realizing these dreams will take a lot of time and effort. But don't worry about me. I have strong confidence in myself. I know if I keep trying, keep working hard and keep dreaming, I will definitely realize all my dreams. I will be somebody special. But I will not only care about myself. I will contribute to my school, my hometown and my country. I will contribute to society. I will use all my abilities and talents to help my family and my country have a glorious future. I will make a difference in this world.
Dear Mom and Dad, you’ll be proud of me! You will see great results from all your hard work and sacrifice. Thank you very much for your continued support! Thank you very much for your patience, love and understanding. I love you! I appreciate you! I’m very proud of you!
Exercise every day to keep healthy! Enjoy life every day and stay happy! My only hope for you is you both to enjoy continued health and happiness. You brought me into this word to share your life. I will do my best to make sure each day of it is filled with joy and pride.
Mom and Dad, you are the best parents in the world! I don’t know what I would have done without you.
All My Everlasting Love,
Your Son /Daughter
给爸爸妈妈的一封信

亲爱的爸爸妈妈：
我爱你们！我是多么的爱你们啊！我全心全意去爱你们！给你们写这封信是想告诉你们我内心深处的真实感受。
感谢你们抚养我长大，感激你们的哺育之恩，我清楚地在过去的这么多年来，你们多么辛苦的工作。我能想象你们克服了多少困难与艰辛，也能想象这些年来你们所面对的问题，还有你们为我的生活变得更加美好而洒下的热泪与汗水！我能深刻理解，抚养一个小孩是多么巨大的责任。你们对我非常耐心。你们一直在鼓励与帮助我。你们尽最大的努力为我提供生活中最好的东西。你们做出了许许多多的牺牲，也做过很多困难的抉择。我也知道你们对我有殷勤的期望。你们希望我成功并快乐，你们希望我成为最好的人，你们希望我能用生命去做伟大的事情，你们想我能将这个世界变得更加美好。我知道你们对我的未来有许多希望和梦想。
今天我要告诉你们一件极其重要的事。
今天我想跟你们说不需要再为我担心了。我已经长大成人。我会为我的人生和未来负责的。我会用功读书。我会每天锻炼身体，保持良好心态。每个清晨与夜晚我都会读英语。我会充分利用闲暇的每一分钟。我每天都会快乐、自信、积极向上并且精力充沛！我会养成良好的习惯，并且利用它们不断完善自己。我不会做任何有伤身心的事情。我不会做任何让你们失望或感到羞耻的事情。我会尽量的多学习，每天变得更聪明、更强壮一点。在你们身上我看到要达成目标的最好的办法是刻苦，并且永不放弃。你们是我最好的人生楷模，为我树立了一好榜样。
我有许多伟大的梦想。我知道要实现这些梦想要花很多时间与精力。不过不要为我担心，因为我对自己有强烈的自信心。我知道只要我一直坚持不懈，敢想敢拼，一定能实现我所有的梦想。我会成为不平凡的人，不过我不会只关心自己，我会为学校、为家乡、为祖国做出贡献。我会回报社会。我将用自己的聪明才智让我们的家及我们的祖国拥有一个光辉的未来。我会在这个世上作出点成就来。
亲爱的爸爸妈妈，你们将会为我自豪的。你们将会看你们所有的辛苦与牺牲都是有好的结果的。非常感谢你们一直以来的支持！感谢你们对我付出的耐心、关爱与理解。我爱你们！我感激你们！我为你们而自豪。
每天坚持锻炼保持身体健康。享受生活，快乐每一天！对你们的唯一希望是希望你们能保持健康与幸福。是你们把我带来这个世界上，来分享你们的生活。我会尽力保证每一天你们的生活都是充满快乐与骄傲。爸爸妈妈，你们是世界上最好的父母！真不知道如果没有你们，我会怎么样。
永远爱你们的女儿、儿子

7. 投诉信的模板

如果消费者在遇到商品质量问题，向生产，经销企业反映问题解决不了的情况下，内可能就会想到告状，容打官司。无论是到商店的主管部门，技术监督部门，消费者协会，工商行政管理部门投诉，还是到人民法院投诉，一般都要递交书面投诉书，或起诉状，这样能更好清楚表达自己的意愿和要求，便于受理机关审理案件。也可以向有管辖权部门的接待人员口头提出投诉要求，由有关工作人员做好笔录，原告人签字或盖章以后就完成了口头投诉的手续。

投诉书应按下列内容书写：

题头应写：起诉状，诉状或投诉书。

在题头下面应写明自己所投诉的问题性质和种类。如：“假冒名牌”，“掺假是假”等。

接着写明投诉的内容，反映的问题。这部分要实事求是，一目了然，不能含糊不清，不要因为气愤或怀有不正当目的，随便夸大事实或缩小事实，给解决问题带来困难。

最后写明投诉者的意见，这部分内容要合情合理，不可无理取闹，刁难别人；引用有关规定要准确，不要断章取义，同时要提出准确的证据，投诉书还要写明：

A 投诉人的姓名，性别，单位，民族，职业，住址；B 被投诉人的姓名，单位；C 证据材料，证人姓名，投诉时间。

8. 处理客户投诉回函格式

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红网《百姓呼声》栏目组：

贵栏目2008年3月日发出的红调字[2008]0227号湖南红网调查函已于2008年4月1日收悉，现将调查处理和投诉原因及整改措施情况汇报如下：

一、调查处理情况。

4月1日，经调查落实用户投诉情况属实，我公司已于2008年3月28日给完成点火通气，并已与该用户进行了电话联系，用户表示满意。

二、引起投诉的原因。

1、任务量增加是造成用户投诉及未按期履约的原因之一。

去年10月份起至今年1月底，我公司按天然气民用户安装计划是6000余户，而从10月份起我市广大用户申请报装天然气的热情高涨，为尽量满足百姓的这种需求，我公司接纳用户的数量已达14000户左右，并且绝大部分是要求在过年前点火送气。虽然在施工力量、施工措施方面已做了大量的准备，但任务量的增大和部分用户或小区的施工环境未达到要求，有的甚至人为阻工，经多方协调仍不能解决问题，致使工程不能按计划完成。

2、冰冻期长是造成用户投诉及未按期履约的原因之二。

今年从元月以来，南方数省及我市遇到了百年一遇的冰冻灾害，冰雪灾害期达三十余日，致使2000余户居民安装不能如期完成。

3、施工队民工不能按国家规定休假正常上班是造成用户投诉及未按期履约的原因之三。

“春节”是国家和民族的传统佳节，按农村的传统习惯，一般要出正月十五才进城上班，而施工队大部分是农民工，致使冰灾过后较长一段时间仍不能组织正常施工。

4、去年10月，为适应市场和公司管理需要，我司信息化上线，信息化的实施对公司原新有业务流程有更高的要求，原业务模式将按要求进行变更，业务岗位人员将有一段适应过程，也给业务流程的正常进行带来一定影响。

三、下一步的整改措施。

1、成立用户投诉处理小组。

从3月初起，公司根据用户的投诉情况，迅速成立投诉处理小组，全权处理未按合同履约的用户投诉，根据用户需求，重新按时间、计划、按要求尽快保证用户履约天然气安装、通气。从处理的用户投诉情况来看，效果良好。

2、制定业务流程的实施考核办法和投诉受理考核办法。

3月初起，公司先后制定了《业务流程的实施考核办法》和《投诉受理考核办法》。要求各相关责任部门及责任人认真组织学习，公司按办法认真进行考核，并在3月15日开始执行，尽快理顺业务流程。

3、在短时间内力促合同履约。

截止春节前未按时安装的天然气合同民用户大约有2000余户，公司正采取措施，在4月底以前有计划、有步骤地完成这部分用户的履约。

4、加强施工队的培训教育。

认真组织施工队人员的安全及文明施工，服务规范教育，以确保用户对安全和服务满意。

5、吁请政府、媒体及相关部门给予我们更大的理解和支持，帮助我们协调和化解一些矛盾及问题。

我们相信，在政府及广大用户的理解和支持下，通过全司人员的不懈努力，我们将迅速改变现状，不辜负政府及老百姓的期望，更好地去服务社会、服务人民。

湘潭新奥燃气有限公司（公章）

二〇〇八年四月七日

9. 亚马逊如何避免迟到货物投诉模板

投诉是不可以避免的，所以遇到投诉，不要着急，要理性的看待卖家的投诉投诉。投诉从另一方面来看是促进商店更好发展的动力。

1、首先要积极回复，让消费者知道你关心他的问题，可以提供优惠券，让他们下次再光顾。

Dear [CUSTOMER NAME]
Thank you for shopping with [ERROR WITH ORDER].We’ve[CREDITED YOUR ACCOUNT/RESHIPPED YOUR ORDER /FIXED THE ISSUE] and you will still receive your order via your selected shopping method.
We sincerely apologize for any inconvenience and we are happy to offer you[DISCOUNT /PROMOTION] for your next purchase.Simply use this code at checkout :[DISCOUNT CODE].
If you have any questions or require additional assistance,please don’t t hesitate to contact us at [YOUR PHONE NUMBER] or via email at [YOUR EMAIL ADDRESS].
Thank you

2、解决方案要迅速积极，在回复邮件里提供解决方案，而且语气要感同身受。

HI [CUSTOMER NAME],
Thank you for reaching out. I am so sorry to about your trouble with [ISSUE].
I’ ve gone ahead and [SOLUTION] as an apology for any inconvenience you may have experienced. I know that [ISSUE] can be incredible [FRUITRATING/ANNOYING/...Jand I do hope that you try ordering from [YOUR BUSINESS] again in the future.
Thank you for giving us a try and if there’ s anything else that I can do for you. Please let me know!
Best.
[YOUR NAME]

3、有时候你自己可能没有一个良好的解决方案，那就让消费者自己提出来需要什么补偿，让他们明白你已经了解了他们的问题。

HI [CUSTOMER NAME]
Thank you for reaching out. sorry for the trouble!/ I am so sorry to hear that. Would you for mind telling me more about [SUGGESTION]?
At this time, we are unable to offer [SUGGESTION]. However, it does sound like a great idea and I have passed your feedback onto our team. I definitely understand how [FRUSTRATING /ANNIYING...] it can be to deal with [ISSUE].
I really appreciate your input and I do hope you’ ll give us another try. If there’ s anything else I can do for you, please let me know.
Best.