① 怎样用英文写酒店投诉信how to write a complaint letter to a hotel
Dear Sir/ Madam:
We fully understand the situation, and we admit it's our mistake, please accept our sincere apology to you. Here is the solution., if you disagree please do let us know and we will do our best to find the best solution for you. We thank you for your kind concern and letter with which we can promote ourselves,with which we can approach to the perfect.
Wish you all the best
yours,
② 英语酒店投诉信
Dear Manager, I would like to inform you of unpleasant experiences ring my recent stay at your hotel. The checking-in was a challenge to start with. The receiptionist had great difficulties in both understanding me and expressing herself in English. I believe either she is given more training in language or she should be transferred to a position less demanding on English skills. The bellboy was too greedy to grab my only small bag, obviously in an effort to get tipped. I don't mind his help and tip him if I am in real need. But a greedy boy irritates many customers like me. The washing facility in the room looks poorly maintained. The drainage in the shower room was blocked. The carpet has quite a few of holes as if burnt by ciggeretts. I hope some effort is made by your hotel to improve the service and facility standard, if you want your customers to come back to you again. Last but not the least, I give you my cell phone number in case you would like to hear from me for suggestions. Cell phone: 1234567890 Sincerely yours,(Signature) Bob Smith (print)
③ 雅思g类 投诉信 住宿 投诉住宿酒店怎么投诉
雅思G类考试中常会考到一些投诉信的话题,一般主要集中在对于饭店,宾馆,餐厅,旅行社等服务性行业的投诉,考生如何解答此类题目呢?洛阳大华雅思分享“雅思移民类小作文关于投诉信的解题思路”希望对考生有所帮助。
投诉信一直是移民类小作文常考的话题,根据笔者多年的教学,发现投诉信一般可以从以下四个思路去发展。
投诉理由:服务不周
投诉信中投诉服务是经常会考到的话题,一般主要集中在对于饭店,宾馆,餐厅,旅行社等服务性行业的投诉,此类书信一般在结构上可分为以下几个部分:
(一) 自我介绍,表明投诉内容以及与收信人的相关性。
(二) 陈述投诉内容,如时间、地点、人物、事件等,并指出对方服务问题所在以及由此而产生的对自己或者家人的影响。
(三) 提出整改建议或者希望得到对方的赔偿或补偿。
让我们结合真题来分析一下:
You just returned from a tour. However, you were dissatisfied with the service you received from the travel agency. Write a letter to the manager of the agency.
1. give the details of your tour
2. explain why you were unhappy with the service
3. say what you want the company do for you
题目并无指明具体投诉内容,因此考生选择余地较大,一般来说,建议考生可以考虑旅行社安排的住所不好,比如房间脏等。具体写法如下:
The room was not cleaned on a daily basis and that my bed was made up only every three days.
还可以说房间没有热水,比如:
The hot water was only supplied from 6:00 am to 10:00 pm, which means if I arrived back at the hotel late, it was impossible for me to take a shower with hot water.
此外,还可以围绕吃饭问题进行投诉,如:
The food in the restaurant was disappointing. Not only was it extremely overpriced, but the quality was very poor.
上述所提到的关于服务质量的投诉,大家不难发现里面说的房间,热水,吃饭问题其实换一个服务性行业的考题我们也可以套用。因此我们要熟记这些基本的投诉点。
综上所述即是雅思写作投诉信服务不周的结构分析及基本的投诉点,希望对广大考生有所帮助。
④ 写关于酒店的一封投诉信
根据1991年国家旅游局颁布的《旅游投诉暂行规定》,写投诉状应本着真实的原则平实的反映情况,具体的说,一份完整的投诉状应包括以下几部分:
一、投诉者的姓名、性别、国籍、职业、单位(团体)名称、地址、联系电话。
二、被投诉者的名称、通讯地址、联系电话。
三、投诉的事实与理由。
四、具体赔偿要求。
五、与事实有关的证明材料,如合同、传真、机船车票、门票、凭证、发票等。
另外,投诉者应该按照被投诉者数提出诉状副本并依法在投诉过程中提供新证据。 答案补充 一、投诉的类型 1、客人对服务态度的投诉 客人对员工的服务态度,如言语粗鲁、态度冷漠、爱理不理,有时由于客人与员工的性格、心情问题的问题,往往发生争执。 2、对服务质量的投诉 如果酒店的员工没有按照有关原则来服务,如分错房、邮件未及时送到、行礼无人搬运等。而这一类的投诉,在酒店接待繁忙时很容易发生的。 3、对设施、设备的投诉 作为酒店的设备、设施如空调、照明、供水、电梯等未能及时检查、维修等所造成的投诉,即使建立了较完善的维护制度,也不能消除所有设施、设备潜在的问题。尤其是历史较长的老酒店,更容易出现此类现象。 4、对异常事件的投诉 有时,客人会碰到一些意外的情况,如所有的房间都已预定完毕,由于交通运输繁忙无法买到车票等,这类问题一般来说与酒店的经营无关,但往往客人希望得到酒店的帮助解决。或客人对酒店的政策不甚了解,从而进行投诉。
具体投诉什么也没有现成的,你组织一下咯
⑤ 大学英语作文关于酒店的投诉信
Dear Sir/ Madam:
We fully understand the situation, and we admit it's our mistake, please accept our sincere apology to you. Here is the solution........, if you disagree please do let us know and we will do our best to find the best solution for you. We thank you for your kind concern and letter with which we can promote ourselves,with which we can approach to the perfect.
Wish you all the best
yours,
......
对于无理取闹的客人:
Dear Sir/Madm:
Thanks for your letter, from which we understand the situation. We are so sorry for our imperfect service,hope you could kindly forgive us. We look forward to serving you again with more satisfied service. Again please accept our sincere invitation and we will be waiting for your soon arrival.
with all our best regards and wishes!
yours,
⑥ 酒店投诉信英语
Dear Sir,
I checked in your hotel on (日期). During my staying there, something made me feel uncomfortable:
1. When I checking in, the receptionist complained that I didn't
make a reservation. But, is it neccessary to make reservation for each time?
2.In the guest room, some facilities had problems. Some lights couldn't on; There is no hot water in the washroom. And TV channels are too limited.
3.The service for guest room was too slow, and their staff was in a bad service attitude.
As a hotel, it shouldn't has problems as I told above. Each hotel hope to give a good impression to the guests. So I hope something can be changed for your hotel and for a improvement.
署名
⑦ 回复一封饭店顾客的投诉信(英文回复)
到底投诉的是什么事情啊?
无论什么原因都要首先道歉:apologize
I am awfully sorry for……
I apologize for the problem you mentioned.
接下来要针对具体事情答专复的
……
最后属表示感谢
thank you for reading!
sincerely yours XXX
⑧ 急需一篇英语的投诉信,请大家帮帮忙!非常感谢!关于投诉四季酒店的,我在那用餐很不开心
Dear Officer:
I regret to express my disappointment to your Hotel by this mail.
Last night was my first time to have dinner with my friends in Season Hotel, I thought we would enjoy a harmony and delectable night there, and would be served warmly and carefully. Contrararily, it could be said as my worst night ever. We ordered some imported wine, and believed they would be undoubtfully genuine in such a famous hotel. To our surprise, they're not original, which was affirmed instantly as one of my friends engaged in the field of wine importation. Your client manager apologized to us, and agreed to exchange another one for us, but persist in we have to pay for the shoddy ones e to the envelop had been opened. Ridiculous, is it? It's certainly that we refused, then was the indifference attitude from your waiter and waitress. We forbeared to our limitation, cause we believe any problem could be solved under heartsease, and by no means did we try to bring any trouble to anyone, we talked with your client manager and agreed to order some more cuisine or some other ones that are more expensive as a balance, but your client manager's attitude made me furious by serving us cheaper dishes within the same menu in another table.
I felt it hard to imagine, and looking forward to your reply...
***(signature)
#具体内容你自己去编,只能帮你写个大概模板了。见谅#